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    Дополнительная документация и статьи о 3CX Phone System.

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    Инструкции по настройке VoIP / SIP телефонов для работы с 3CX Phone System.

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    Инструкции по настройке VoIP / SIP шлюзов для работы с 3CX Phone System.

Posts Created by blog3cx1

3CX Phone System Version 11 BETA Available!

May 2, 2012 - 1:45 pm | 0 Comments

3CX is pleased to announce the availability of 3CX Phone System Version 11, Build 25413 BETA. 3CX Phone System 11 is a major release containing many new features, improvements and bug fixes, including native 64 …

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3CXPhone for iPhone Version 1.1.5 with 3CX VoIP Tunnel available

April 26, 2012 - 11:51 am | 0 Comments

We are pleased to announce a new version of 3CXPhone for iPhone (1.1.5) and the 3CX VoIP Tunnel (1.0.0) for iOS. 3CXPhone gives you the ability to connect through the 3CX VoIP Tunnel to your 3CX …

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What is your favorite IP Phone

March 7, 2012 - 2:58 pm | 0 Comments

We did this poll 2 years ago, but we are keen to learn if the popularity of particular brands of IP Phones has changed. We would also like to know if you use 3CXPhone for …

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Best iOS VoIP App Awarded to 3CXPhone!

January 10, 2012 - 7:49 am | 0 Comments

3CXPhone for iPhone has won the Voxie Best iOS VoIP App 2011 Award out of a whole host of VoIP based apps from within the Apple App Store. “Few apps are as powerful as 3CXPhone for …

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Anti-Virus Blocking Voice Mail in 3CX Phone System

January 3, 2012 - 1:47 pm | 0 Comments

3CX Phone System needs to be able to interact with services on the server where it is installed for proper functionality. In some cases, Anti-Virus software can stop 3CX Phone System from accomplishing this

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Audio Delay in IVR Calls

December 15, 2011 - 3:53 pm | 0 Comments

When 3CX Phone System has not received a call for a long period of time (for example during the night or out of office hours), it may occur that users in your company come into …

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Deploy 3CX MyPhone Desktop Components via Group Policy

December 14, 2011 - 12:21 pm | 0 Comments

This article describes how to deploy “3CXMyPhoneDesktopComponents” via Group Policy Management Console in Windows Server 2008.

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Support Center Availability During the Festive Season

December 9, 2011 - 3:46 pm | 0 Comments

Kindly note that the 3CX Support Center shall be operating normally during the festive season with the exception of the days below: 21st December – Open until 1:30PM Eastern Standard time / 7:30pm Central European Time 24th …

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Belgian Hotel Phone System Turns into a Profit Center After Deploying 3CX

December 9, 2011 - 8:37 am | 0 Comments

Castelnou Aparthotel uses VoIP Hotel PBX, 3CX Phone System and the 3CX Hotel Module to lower its hotel phone bills London, UK, and Ghent, Belgium, December 9th 2011 – 3CX, developer of the award-winning Windows VoIP …

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Get Your 3CX Book Today

December 8, 2011 - 12:27 pm | 0 Comments

Have you read 3CX Partner Kerry Garrison’s 3CX Version 10 Book? It’s a fantastic read, designed to take you from installing and configuring 3CX Phone System to understanding the best practices for deployment and development …

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3CX Phone System 10 Service Pack 4

November 8, 2011 - 4:22 pm | 0 Comments

3CX is pleased to announce a new release of 3CX Phone System 10, build 22052. This service pack fixes several issues and also adds new features.

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Troubleshooting – 3CX MyPhone Desktop Components Features not Working

October 27, 2011 - 10:44 am | 0 Comments

Installing 3CX Desktop components for 3CX MyPhone also installs a COM+ component that is used for communication between 3CX MyPhone and Windows. This is necessary to deliver features such as Hotkey support, stealing of focus, …

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New Version of 3CXPhone for Android Available (1.3.2)

September 27, 2011 - 11:48 am | 0 Comments

Make and receive calls via 3G and WiFi with our new 1.3.2 build of the 3CXPhone for Android app.

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3CX Phone System 10 Service Pack 3

September 15, 2011 - 3:17 pm | 0 Comments

3CX is pleased to announce a new release of 3CX Phone System 10 build 21197. This service pack fixes several issues and also adds new features. To download this update, simply login to the 3CX Windows …

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Accessing a Web Service from the VAD

September 13, 2011 - 6:55 am | 0 Comments

The 3CX Voice Application Designer allows simple access of web services.

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MUN Appointed as a 3CX Distributor

September 6, 2011 - 7:07 am | 0 Comments

Micro United Networks, a leading South-East Asian distributor of Grandstream, has now partnered with 3CX to offer low-cost business phone systems to businesses of all sizes. London UK and Singapore, September 6 2011 - 3CX, developer of …

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MVC Appointed as a 3CX Distributor

September 1, 2011 - 6:35 am | 0 Comments

Micro Village Communications, a leading South Asian distributor of Grandstream, has now partnered with 3CX to offer low-cost business phone systems to the SMB market. London UK and Bangalore India, September 1st 2011 - 3CX, developer of …

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New Version of 3CXPhone for Android Available (1.2.12)

August 10, 2011 - 5:52 am | 0 Comments

We are proud to announce a new release of 3CXPhone for Android, build 1.2.12. To improve the stability and performance of the application, various fixes and additions have been made

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Configuring a 2N VoiceBlue Next GSM Gateway for 3CX Phone System

July 30, 2011 - 12:44 pm | 0 Comments

IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated.

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3CX Phone System v10 Update for 3CX MyPhone

May 20, 2011 - 2:30 pm | 0 Comments

3CX is pleased to announce an update for 3CX Phone System Version 10.

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How to receive multiple Ring Group calls at an extension

May 17, 2011 - 8:38 am | 0 Comments

In a default 3CX setup, the configuration will not allow multiple Ring Group calls to reach an extension. In some business setups it may be required to notify the Ring Group members that there are …

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3CX Provides the Fuel to Heat up Zehnder’s Business Phone System

March 23, 2011 - 10:28 am | 0 Comments

Heating Specialist Zehnder realizes phone system administration savings of over 90% per year with 3CX London, March 23rd – 3CX, developer of the popular VoIP PBX 3CX Phone System, today announced that heating specialists Zehnder has …

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3CX and 3StarsNet Announce VoIP PBX Solution

February 10, 2011 - 8:13 am | 0 Comments

3CX and 3StarsNet present complete VoIP PBX solution to all 3CX phone system customers London, UK and Brussels, Belgium – 10 February 2011- 3CX, developer of the popular Windows-based VoIP PBX 3CX Phone System, today announced …

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Can I receive a Fax from a VoIP Provider to a Grandstream GXW-4004/4008/4024?

February 7, 2011 - 3:41 pm | 0 Comments

It is not possible to use Grandstream 4004/4008/4024 as an ATA for a fax machine and send faxes through a VoIP provider. This functionality is possible only if you send or receive the fax through a …

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CallerID Processing with 3CX PhoneSystem – including Distinctive Ringing Features

December 16, 2010 - 11:15 am | 0 Comments

When 3CX PhoneSystem receives an incoming call, using the CallerID Reformatting feature we can standardize the internal representation of the Caller’s Number, and then make sure that the number is displayed correctly to the destination …

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Upgrading the firmware of IP Phones network-wide with 3CX v9 SP4

December 2, 2010 - 1:00 am | 0 Comments

3CX Phone System Version 9 features the ability to easily upgrade your IP Phone’s firmware network wide. This is done using the Phone Provisioning node located in the “Settings” section. Pre-requisites Download the latest firmware available for …

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3CXPhone 5 adds video, BLF to free soft phone in Smartphone Look

December 1, 2010 - 7:58 am | 0 Comments

3CX’s popular free business soft phone does Unified Communications and becomes ‘Zero Admin’ London – November 30, 2010- 3CX today announced a new version of its popular free VoIP soft phone for Windows, 3CXPhone 5. New …

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3CXPhone for iPhone available!

November 23, 2010 - 3:06 am | 0 Comments

3CXPhone for Iphone is here! We’ve gotten the go-ahead from Apple and it is available immediately via the Apple Appstore. 3CXPhone for Iphone is a VoIP phone for Apple Iphones, Ipads and Itouch devices running iOS …

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Replacing a User’s VoiceMail Greeting

November 12, 2010 - 10:00 am | 0 Comments

Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset. When a user wants to create a greeting message for his VoiceMailBox, …

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How do you make calls? Via a PSTN gateway or provider?

October 4, 2010 - 6:10 am | 0 Comments

How do you make calls? Via a PSTN gateway or provider?

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3CX Assistant 9 CRM Salesforce Integration

September 17, 2010 - 10:30 am | 0 Comments

3CX CRM Salesforce integration is now available with a separate installer that can be downloaded and installed with the 3CX Assistant Version 9. As a pre-requisite you need to install the latest version of the 3CX …

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Firmware Upgrade on a Cisco SPA-50x SIP Phone

September 17, 2010 - 6:07 am | 0 Comments

Using the recommended Firmware version is one of the keys for successful interoperability with 3CX PhoneSystem. From time to time, 3CX will release updates to the configuration guides that often include additional functionality that takes …

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3CX Phone for Apple – Beta Testers Wanted!

September 10, 2010 - 3:11 pm | 0 Comments

Would you like to become a beta tester for the new 3CXPhone for Apple SmartPhones? After the success of the 3CXPhone for Windows and Andriod, we proudly present the 3CXPhone for iPhone, iPod and iPad. If you …

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3CX releases free VoIP phone for Android: 3CXPhone

September 8, 2010 - 12:39 pm | 0 Comments

Full featured SIP phone for Android allows users to make free VoIP Calls over WiFi and 3G London, September 8– 3CX, developer of the popular Windows softphone 3CXPhone and VoIP PBX 3CX Phone System, today announced …

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3CX Security Update Version 9 Build 13967

September 3, 2010 - 4:10 pm | 0 Comments

Important security update Version 9.13967 It has come to our attention that many installations of 3CX Phone System are deployed with weak passwords. This can result in hackers guessing the passwords and compromising the system. This security …

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How to diagnose problems in applications built with 3CX Voice Application Designer

September 3, 2010 - 12:02 pm | 0 Comments

The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills. These applications are deployed to the server where 3CX Phone …

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CRM integration with Microsoft Dynamics

July 27, 2010 - 9:11 am | 0 Comments

What is the Microsoft Dynamics CRM integration?

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Outbound Rules – A Complete Example

July 20, 2010 - 9:44 am | 0 Comments

Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough. But the Outbound Rules in 3CX PhoneSystem allows you to create much more complex rules – allowing you to not only select backup routes which come into effect when other routes fail, but also to select a different set of routes, depending on the type of number being dialled. For the sake of this example, we will assume that our PBX: Has a Gateway connected to a 23-channel T1 circuit – best rates for local calls Has a 3CX SkypeGateway connection to reach Skype IDs directly from an extension Has a VoIP Provider account – this channel provides the best rates for international calls, but (in this example) requires the destination number to be presented in full international format, with the international prefix being “00″ Is using 3-digit extensions Has a Bridge connected to another 3CX PhoneSystem (which is also using 3-digit extensions) installed in London Emergency Number Probably the best way to handle the “911″ Emergency Number is to start with it

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Configuring External Extensions with 3CX PhoneSystem

July 15, 2010 - 11:10 am | 0 Comments

Connecting an External Extension to 3CX PhoneSystem is often requested, and can be extremely useful for linking small remote offices and home workers. Here we get a shot at using other phones as External Extensions. Using a SIP Hardphone as a Direct External Extension For a SIP Phone to work as an External Extension, it will be necessary to configure some additional phone features – assuming that the features are available.

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3CX Phone Provisioning – A Complete Guide

July 12, 2010 - 9:24 am | 0 Comments

The whole point of provisioning phones is to eliminate the difficulties associated with manually configuring a large number of devices: It is a tedious task It can be very time consuming Possibility of Human Error Retaining a Standard Config Enterprise-Wide Time, Time Zone, DST Settings The goal here is to get all phones to display the correct Time, including the correct adjustment for Time Zone and DST. We can configure all the phones to get the same settings by setting the necessary Custom Parameters to the correct values. Time A phone will first need to obtain its Time Reference – this is always in UTC format

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3CX Phone System v9 BETA 2, build 13011

June 10, 2010 - 8:13 am | 0 Comments

3CX Phone System v9 BETA 2

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3CX Phone System Version 9 beta 1 is here!

May 28, 2010 - 5:42 am | 0 Comments

A new version of 3CX Phone System is available in beta and what a version! 3CX Phone System v9 packs a punch with video support on 3CXphone, SLA functionality and the ability to provision 3CX …

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Configuring a Draytek 2820 Router for 3CX with QoS configuration

May 24, 2010 - 4:47 am | 0 Comments

In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …

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3CX integration with Exchange Server 2007 / 2010 unified messaging

May 14, 2010 - 8:02 am | 0 Comments

Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System

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Bandwidth Overhead over DSL connections

April 16, 2010 - 10:00 am | 0 Comments

Internet Service Providers typically rate their connectivity services based on download and upload bandwidth. So for example you may subscribe to an aDSL connection rated at 2 Mbps (Megabits per Second) download and 1 Mbps …

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Configuring AVM FritzBox as a Firewall with 3CX Phone System

April 14, 2010 - 8:28 am | 0 Comments

This guide will show how to configure an AVM Fritzbox router / firewall as a border device with 3CX Phone System in the LAN. The tests were made using a FritzBox 7170 with firmware version …

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3CXPhone 4 goes wireless with Plantronics headsets!

April 7, 2010 - 11:24 am | 0 Comments

The 3CXPhone 4 has become increasingly popular in the VoIP market.  Not only is the 3CXPhone user friendly and fully featured, it is free and supports Plantronics headsets. When you combine the 3CXPhone with a …

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3CX Assistant Advanced Features

April 6, 2010 - 12:55 pm | 0 Comments

The 3CX Assistant is a useful tool that allows a user to better manage calls, and to collaborate with other users within the same group of Extensions. 3CX Assistant also includes some advanced functionality that can significantly improve a user’s experience and productivity with 3CX PhoneSystem

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Configuring the Acrobits Softphone on your iPhone as a 3CX Extension

March 30, 2010 - 9:01 am | 0 Comments

Note 1 : This guide has been tested with version 3.0.4. Be aware that different version may have different interface formats and functionality Note 2 : Not all providers allow calls over 3G.

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Lotus Racing Formula 1 communications accelerate with 3CX

March 24, 2010 - 7:21 am | 0 Comments

3CX appointed Official Technical Supplier London March 24 – Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System in its technical centre and mobile race track operations. The popular VoIP PBX system will be used for each F1 race around the globe – providing the vital comms link between Norfolk HQ and the track team. Commenting on this alliance, Lotus Racing Head of IT Bill Peters said “We needed a state of the art PBX that would deliver unified communications and high quality voice across the globe

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New 3CX Fax Server Update: version 11344 for 3CX Phone System Version 8.10824

March 24, 2010 - 6:40 am | 0 Comments

We are pleased to announce a new 3CX Fax Server Update which will be distributed via the 3CX Updates Server from within the 3CX Phone System Windows Management Console. The update improves the reliability of …

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Creating a Hyper V instance for 3CX in Windows 2008

March 17, 2010 - 1:23 pm | 0 Comments

Virtualization is becoming increasingly popular and 3CX fully supports this technology. 3CX itself runs its PBX on Hyper-V, however we also test our PBX on VMware. This guide explains how to configure a virtual instance on Hyper V on which you can run 3CX Phone System.

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How can I localize/translate 3CX PhoneSystem

March 16, 2010 - 9:55 am | 0 Comments

The 3CX Phone System is designed to be multi-lingual.

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How can I localize Prompt sets?

March 15, 2010 - 10:52 pm | 0 Comments

Location of Prompt Sets All prompt sets are located within this folder: Windows XP / 2003: C:Documents and SettingsAll UsersApplication Data3CXIvrPromptsSets Windows Vista / 2008 / 7 / 2008: C:ProgramData3CXDataIvrPromptsSets Each prompt set has a separate subdirectory. So for example, the default English prompt set is located within the “…Sets 8210986B-9412-497f-AD77-3A554F4A9BDB ” directory; The German prompt set is located within the “…Sets 03E2DC8C-3382-43e2-A9D5-115F92C847BE” directory. The name of the prompt set directory it actually the ID of the prompt set

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Customizing CDR (Call Data Records) output

March 15, 2010 - 2:52 pm | 0 Comments

3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing software.

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How to place a call from the assistant on a SNOM or Yealink IP phone

March 12, 2010 - 10:14 am | 0 Comments

3CX Assistant allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact list. If using 3CXPhone, the call will be launched directly on the phone, but if using IP Phones you must configure 3CX Assistant to launch the call directly on the IP Phone using an HTTP post URL

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Introduction to DTMF & SIP & RFC 2833

March 12, 2010 - 7:45 am | 0 Comments

Introduction DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone

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Analyzing a successful call setup between extensions within 3CX

March 11, 2010 - 2:12 pm | 0 Comments

Introduction This chapter gives you an overview of how a call is established within 3CX and how you can trace through these steps by reading the server activity log. The Server activity log can be accessed by clicking on the Server Activity Log node in the 3CX Management Console. This server status log lists all important events that 3CX Phone System is processing, and is the most important tool when troubleshooting an issue.

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Jittery IVR when using HyperV or Vmware

March 11, 2010 - 8:42 am | 0 Comments

When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may affect hyper v or vmware instances in which the guest os is Windows XP or server 2003.

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Supported Operating Systems for 3CX Phone System

March 10, 2010 - 1:34 pm | 0 Comments

3CX Phone System can be installed on most versions of Windows. Below is a complete list of supported and unsupported operating systems. Note: Unsupported does not necessarily mean that 3CX will not work, however it does not get tested by our testing team and we will not be able to assist with issues

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Troubleshooting IVR Errors with IIS installs

March 9, 2010 - 9:09 am | 0 Comments

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the IVR service may return the following error – “Error in the Ivr, Sorry”. This article describes what you can check if you are running IIS

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3CXBackup Restore Troubleshooting

March 9, 2010 - 7:56 am | 0 Comments

This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version

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ISDN Outbound caller ID and how to reformat it on a BeroFix

March 8, 2010 - 1:10 pm | 0 Comments

This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards. In this document we will use a German number (National code +49) from Dusseldorf (area code 0211) as an example how to format the caller ID: A telephone line-number (TelN) 12345600 (where ‘00′ are the optional DIDs) A DID to send as Caller ID: 12345699 Full number therefore is: 0049 211 123456 99 Where 0049 is the NC (Nation Code), 211 is the  AC (Area Code), 123456 is the  TelN and 99 is the  DID There are 4 modes of formatting the Outbound caller ID: Normal mode – Normal mode is the most common format for the outbound caller ID. In this mode, the whole telephone number is sent (Anschlussnummer)

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The main SIP INVITE Header Fields explained

March 8, 2010 - 9:15 am | 0 Comments

This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside them

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Creating a dial plan for a Beronet berofix that can select a line

March 5, 2010 - 1:46 pm | 0 Comments

With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers.

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How to configure Secure SiP – TLS

March 4, 2010 - 7:53 am | 0 Comments

How to configure Secure SiP This is a complete guide that will provide detailed information on how to: 1. Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more secure) 2. Create certificates with Simple CA

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3CX PhoneSystem TimeZone Provisioning

March 3, 2010 - 1:23 pm | 0 Comments

3CX Phone System V8 and later include the functionality to set the TimeZone and DST (Daylight Savings Time) parameters on phones via provisioning. 3CX PhoneSystem is delivered with example pre-configured default values set to EasternTime -5

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How do I configure Tonesets for my Country on a Grandstream GXW-4104 / GXW-4108?

March 3, 2010 - 11:58 am | 0 Comments

NOTE: This device has been tested for Fax Calls and Voice Calls using firmware 1.2.1.5. Grandstream firmware versions are typically available from: http://www.grandstream.com/firmware.html. Depending on your geographic location and telecommunications provider, it may be necessary to update your Grandstream tone sets to reflect your location, or the specific requirements of your Telecommunications Provider

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Configuring MS Exchange Server 2007/2010 Unified messaging with 3CX Phone System

March 2, 2010 - 5:13 am | 0 Comments

This article describes how to setup Microsoft Exchange 2007/2010 server as a Unified Messaging Server and configure 3CX Phone System to use it for voice mail and auto attendants This guide has been tested with the following components:Exchange 2007 SP1 RU8 and Exchange 2010 RTM 3CX Phone System version 8.0 and above 3CX Phone System must be installed on a separate machine. . .

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3CX Assistant integration with Outlook, Salesforce.com

March 1, 2010 - 3:35 pm | 0 Comments

3CX CRM Integration overview 3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a screen pop-up containing the information of the contact that is calling you. In order to do this, the CRM integration module searches in Microsoft Outlook Contact folder or Salesforce Contact and Lead tables. If the callerid matches an entry in the CRM application database, the contact’s information will be shown in the screen pop-up

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3CX Phone System and ATOM N270 Processor Benchmarking

March 1, 2010 - 9:22 am | 0 Comments

Many businesses who are adopting VoIP Software PBX Systems are always looking for a way to cut down costs. That’s where the Intel Atom N270 comes in the picture, which is  designed to deliver performance with minimal power usage. In addition many of our partners have requested the ability to put together a low cost dedicated server based on an Intel Atom.  The Intel Atom N270 can be found in many low cost servers and these can be used to create a low cost dedicated 3CX server.  In this post we take a look at such a device, the Allnet FW8888 and run some bench mark tests against it to see how it performs.

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How can I create extensions in bulk?

February 28, 2010 - 9:33 am | 0 Comments

3CX administrators need to plan ahead on how to construct their 3CX Phone System. Now it is very time consuming to create 1 extension at a time for each user, with their settings and provisioning. There is a very simple way to achieve this – creating a .csv file and importing it

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3CX Assistant for Microsoft Terminal Services 8.11138

February 25, 2010 - 1:03 pm | 0 Comments

After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled.  This installation package is available for download from here . Things to note in the 3CX Assistant TS installation (V8.11138): The Assistant installation will not prompt you to choose whether to install CRM or the 3CX Phone.

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New 3CX Assistant version 8.11114 with improved TAPI support

February 23, 2010 - 9:40 am | 0 Comments

New 3CX Assistant version 8.11105 with improved TAPI driver support

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Spitfire and 3CX offer channel complete SIP solution

February 17, 2010 - 7:45 am | 0 Comments

London, UK – February  17, 2010 -  Spitfire, the leading Internet Telephony Service Provider, has completed full Interoperability testing with 3CX and agreed to promote 3CX to Spitfire’s 200 strong partner channel. Spitfire has become a 3CX Supported SIP Trunk provider, with Spitfire SIP Trunk configuration built into the latest release of 3CX software, and support for Spitfire SIP Trunks being available from 3CX’s global technical support center

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3CX appoints Electronic Frontier as UK distributor

February 16, 2010 - 7:51 am | 0 Comments

3CX, the leading IP PBX software manufacturer, partners with EFL to help expand it’s UK channel business London and Theale, Berkshire, 16th February 2010: Electronic Frontier Ltd (EFL) has been appointed UK distributor by 3CX, the award-winning IP PBX software manufacturer. EFL will promote the complete range of 3CX products and offer full support and training for UK based dealers and resellers. At a strategic level, the agreement will allow EFL to offer 3CX as a bundle with a range of approved products, including Patton VoIP gateways and IP Phones

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3CX Application Exchange – 3rd Party application solutions page

February 15, 2010 - 10:50 am | 0 Comments

The 3CX installed base and community is growing rapidly and with that the demand for 3rd party applications and solutions for 3CX Phone System . To accommodate this demand, we have launched a 3rd party solutions page which lists Add ons available for 3CX Phone System. The add ons range from integration modules for CRM systems to Voice applications developed with the 3CX Voice Application Designer.

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Integrating with web based CRM via the HTTP API

February 10, 2010 - 2:59 pm | 0 Comments

3CX PhoneSystem also provides the facility to control extension operations via an HTTP API that is simple to use, and therefore ideal for simple integration into a web-based custom application. The functions available are: Make a call from an Extension to any number (may be internal or external) Disable an Extension Enable an Extension Disable External Calls for an Extension Enable External Calls for an Extension Disable Call Recording for an Extension Enable Call Recording for an Extension Each of the functions requires an HTTP post with a particular format. These examples will  require the items in column 1 to be changed, as follows: IP ADDRESS OF 3CX PHONE SYSTEM MACHINE EXTENSION NUMBER DESTINATION NUMBER TO DIAL THE PIN NUMBER FOR THE EXTENSION THE PASSWORD FOR THE 3CX MANAGEMENT CONSOLE Make Call http:// :5484/PbxAPI.aspx?func=make_call&from= &to= &pin= Disable Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &disable=1 Enable Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &disable=0 Disable External Calls for an Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &disable_external=1 Enable External Calls for an Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &disable_external=0 Disable Call Recording for an Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &record_calls=0 Enable Call Recording for an Extension http:// :5484/PbxAPI.aspx?func=upd_ext&ext_num= &pwd= &record_calls=1

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Analyzing registration

February 10, 2010 - 11:45 am | 0 Comments

Introduction This article describes how an extension or a gateway line registers itself with the PBX Server to make itself available for making and receiving calls, and how the PBX Server will register itself with a VoIP Provider to make itself available for making and receiving calls. We trace through these steps by reading the server status log

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Avanzada 7 to distribute 3CX products in Spain and Portugal

February 10, 2010 - 11:21 am | 0 Comments

3CX partners with Avanzada 7 to bring windows based PBX to Iberia London, UK, February 09, 2010. 3CX ( www.3cx.com ), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with Avanzada 7 ( www.avanzada7.com ), a leading value-added distributor of VoIP products in Spain and Portugal.

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3rd party supported VoIP Providers

February 9, 2010 - 11:41 am | 0 Comments

Although we recommend the use of supported VoIP Providers , in some cases it may be necessary to use an unsupported VoIP Provider. 3rd Party Supported VoIP Providers 3rd Party supported VoIP providers have been tested by the VoIP Provider or by 3CX and at the time of testing they we’re known to work

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Using the MSI Cleanup Utility

February 9, 2010 - 9:39 am | 0 Comments

To uninstall any MSI installation that fails to uninstall itself for whatever reason, use the MSI Cleanup Utility: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows. MSI cleanup utility The following will show how to clean up Ultidev Cassini when the standalone Cassini uninstaller fails. Download the file to the root for example c:/ and execute the msi installation from there

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New 3CX Phone System build 8.0.10824 with Update functionality

February 4, 2010 - 12:04 pm | 0 Comments

New 3CX Phone System build 8.0.10824 with Update functionality

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Media Server Modes in 3CX Phone System

February 4, 2010 - 11:43 am | 0 Comments

Introduction to the 3CX Media Server The 3CX Phone System’s main job is to connect 2 (or more) entities together for transmission of audio between them. However, there are 3 different mechanisms which can be utilized for the delivery of audio streams between 2 endpoints: Bypass Mode (Direct) Proxy Mode (Pass-Through) Transcoding Mode (Bound to Media Server) Audio streams are delivered by the 3CX Media Server. The inbuilt 3CX Media Server can recognize whether the call is an internal call an external call by making a calculation based on the comparison of the 3CX Phone System Local IP address and Subnet mask, it’s interfaces and those of the settings set on the phone or party.

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3CX and Beronet announce strategic partnership to provide complete IP PBX solution

February 2, 2010 - 9:43 am | 0 Comments

Certified interoperability between 3CX’s popular PBX for Windows and Beronet’s Berofix VoIP gateways guarantees customers’ piece of mind. London, UK and Berlin, Germany – 1 February 2010 – 3CX – developer of the popular software PBX for Windows – 3CX Phone System , and Beronet – an industry leader in VoIP gateway equipment – announced today a strategic technology partnership that pairs 3CX’s software-based IP-PBX with Berofix VoIP gateways

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Take control of calls on 3CX with the Call Control API

February 2, 2010 - 5:34 am | 0 Comments

The Call Control API is an API available in version 7 and upwards that allows calls to be controlled. This is an advanced API that requires .NET, C# and telecommunications experience. It should only be used for larger projects

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CRM integration via the CRM Command Line API

February 2, 2010 - 5:32 am | 0 Comments

The CRM API is designed to allow customers and developers to easily integrate with CRM applications. Essentially using this API you can do the following: Launch calls from your application Get notifications about the duration of a …

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Integrating CRM systems with the 3CX CRM API

February 2, 2010 - 5:29 am | 0 Comments

The CRM Plug In API is designed to allow customers & developers to easily integrate with CRM applications. Using this API you can do the following: Launch calls from your application Get notifications about the duration of …

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3CX Voice Application Designer (VAD) Price reduction to e750/$995

January 21, 2010 - 12:14 pm | 0 Comments

The 3CX Voice Application Designer (VAD) is a great tool to build Voice applications that interact with callers and automate tedious tasks – thereby improving customer service and employee productivity. The 3CX VAD makes it easy to build and maintain such applications. To make the tool within reach of all businesses, we are announcing a price reduction.

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3CXPhone 4 delivers free softphone in Smartphone look

January 12, 2010 - 9:05 am | 0 Comments

3CX’s popular free business soft phone gets intuitive new interface London 12 January, 2010 – 3CX today announced a new version of its popular free VoIP softphone for Windows, 3CXPhone 4.0. 3CXPhone 4.0 sports an all new interface that should be familiar to millions of users the world over. Similar in look and feel to popular smart-phones, users will be able to make and receive calls without requiring any training.

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3CX and Italian VoIP Provider VoipVoice announce interoperability with special offer

January 11, 2010 - 10:47 am | 0 Comments

VoipVoice, Italian VoIP provider offers free number rental for the first 6 months of 2010 on up to three PSTN numbers for accounts activated by new 3CX clients by 28 th February 2010. London / Florence 11 January, 2010 – 3CX ( www.3cx.com ), the international developer of the multi-awarded 3CX Phone System for Windows, and VoipVoice ( www.voipvoice.it ), an Italian VoIP provider, have announced an alliance providing a fully integrated voice solution using VoIP ( voice over IP ). Companies can now use 3CX IP PBX for Windows together with the VoipVoice business grade VoIP service and know that full interoperability testing has been performed and that both companies will fully support customers in deploying this solution

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3CX Phone System Parameters Table

January 10, 2010 - 2:01 pm | 0 Comments

The 3CX Parameters table allows advanced options to be set. We do not recommend changing these options without having been requested to do so by support.

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How to send emails 3CX generated emails via SSL or TLS

December 10, 2009 - 2:11 pm | 0 Comments

When 3CX PhoneSystem needs to deliver email notifications, the SMTP mechanisms allowed can either be unauthenticated or authenticated using clear text. Some SMTP servers may be configured to allow only TLS or SSL exchange.

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Updating a Beronet BeroFix VoIP Gateway to the latest firmware

December 5, 2009 - 1:11 pm | 0 Comments

If you are not using firmware “appfs-1.12rc9x.tar.gz” please update your your card to the latest version as explained below. Update Procedure To update go to http://www.beronet.com/downloads/berofix/ and download the appropriate update. Log on to the beroFix Webinterface, click …

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Fax over VoIP Providers

December 1, 2009 - 1:17 pm | 0 Comments

Receiving faxes from VoIP Providers Incoming faxes from VoIP Providers can be quite tricky when compared to receiving of faxes from PSTN, ISDN VoIP Gateways. The main reason for this is NAT.

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MigraX and 3CX dial the Swedish VoIP PBX market

November 24, 2009 - 12:41 pm | 0 Comments

MigraX to distribute 3CX in Sweden to its reseller channel and offer special PBX bundles. London, UK, November 24, 2009.

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Troubleshooting Cassini Web server Issues

November 9, 2009 - 9:18 am | 0 Comments

When using 3CX with Cassini, you may encounter situations where the Web Interface or the Web Service stops running and you have to restart the 3CX services to get it running again, or where the …

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Voice Applications get Visual with 3CX VAD

November 5, 2009 - 1:41 pm | 0 Comments

Voice Applications get Visual with 3CX VAD 3CX Voice Application Designer allows building of powerful Voice Solutions with point and click ease London, 28 September 2009 – 3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task. By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses

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Real estate brokerage RE/MAX saves more than $80,000 by switching to 3CX

November 3, 2009 - 9:28 am | 0 Comments

Real estate brokerage RE/MAX saves more than $80,000 by switching to 3CX Award-winning realtors make huge up-front and annual savings on their telephony system The RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. brokerages have just switched their telephony provider to 3CX and are reaping the benefits of a streamlined phone system for Windows which was inexpensive and easy to install

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Direct SIP Explained

November 3, 2009 - 5:53 am | 0 Comments

How does direct SIP work? The way direct SIP calls are initiated is very similar to the way sending an email works. A caller can call a callee from either a stand alone SIP phone which …

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