Как известно, 3CX Phone System имеет собственный факс сервер, работающий по протоколу T.38, который позволяет принимать факсы и направлять их на общий e-mail или на e-mail конкретного пользователя. Однако, что делать, если стоит задача отправлять …

У наших заказчиков периодически возникает необходимость объединить существующую телефонную инфраструктуру c новой системой 3CX Phone System. Такое объединение, безусловно, следует считать компромиссным вариантом, т.к. усложняет обслуживание системы для администраторов и создает некоторые неудобства для пользователей. …

The powerful tool for creating voice applications for 3CX Phone System, the 3CX Voice Application Designer (VAD) allows you to record the audio of a call and store it as a file to disk. Sometimes, …

Практически у всех компаний, использующих VoIP, возникает необходимость подключить к SIP АТС 3CX внешних пользователей со своими SIP телефонами. Этими пользователями могут быть удаленный склад или офис, сотрудник, работающий дома, небольшой филиал компании и т.п. …

Until recently, when creating an application with the 3CX Voice Application Designer, the audio files needed to be known early on in the design stage – it was necessary to specify the names of the files …

IMPORTANT: This device has been tested for Voice using Firmware Version Mobilink-IP-1.2.13-C2P-SDX Setting up the Topex Mobilink IP Insert a SIM card into the Mobilink IP by opening the simtray by pressing the small yellow button with (for example) …

IMPORTANT: This device has been tested for Voice using Firmware Version Mobilink-IP-1.2.13-C2P-SDX Setting up the Topex Mobilink IP Insert a SIM card into the Mobilink IP by opening the simtray by pressing the small yellow button with (for example) …

This step by step guide describes how to set up a speed dial, system based, using the “Outbound Rules” of 3CX Phone System. Open the 3CX Management Console and navigate to Outbound Rules. Click on “Add Outbound …

Введение
В данной статье мы рассмотрим несколько способов обеспечения отказоустойчивости телефонной системы, построенной на 3CX Phone System. Мы благодарны нашим немецким коллегам, на основании статьи которых был подготовлен этот материал.
SIP АТС 3CX Phone System – это …

В этой статье мы рассмотрим процесс развертывания модуля 3CX MyPhone Desktop Components, который требуется для интеграции приложения MyPhone с настольными приложениями Windows (Outlook и т.п.).
Следует заметить, что для работы 3CX MyPhone этот модуль не …

3CX Phone System needs to be able to interact with services on the server where it is installed for proper functionality. In some cases, Anti-Virus software can stop 3CX Phone System from accomplishing this

When 3CX Phone System has not received a call for a long period of time (for example during the night or out of office hours), it may occur that users in your company come into …

This article describes how to deploy “3CXMyPhoneDesktopComponents” via Group Policy Management Console in Windows Server 2008.

Introduction 3CX MyPhone is a Silverlight based application that can be used from a web browser or installed locally on your computer for Microsoft Outlook integration.  This guide will take you through installation with these different …

Некоторые заказчики задают вопрос – как уменьшить или увеличить длительность голосового сообщения, которое можно оставить пользователю?
Уменьшить длительность стоит ради экономии места на диске или в тех случаях, когда голосовая почта используется мало. Увеличить длительность можно, …

SIP АТС 3CX Phone System позволяет системному администратору легко импортировать пользователей Windows Active Directory и превратить их в пользователей 3CX Phone System (Extensions). При этом импортируется имя и фамилия пользователя, номер мобильного телефона, электронный адрес …

Introduction By default, 3CX Phone System has a limit of 2 minutes for callers to leave voice mails. However, there are many cases when people calling your company might want to leave voice mails that are …

3CX Phone System has the ability to download all of your current user settings from your Active Directory Server via the LDAP protocol. All the user’s data such as first and last names, mobile numbers, …

Этой статьей мы начнем цикл описаний внедрений 3CX Phone System в различных компаниях и организациях.
Расскажем о запуске телефонной системы 3CX в Pluss Organisation – социальной службе Великобритании по трудоустройству людей с ограниченными возможностями.
В момент обращения …

Installing 3CX Desktop components for 3CX MyPhone also installs a COM+ component that is used for communication between 3CX MyPhone and Windows. This is necessary to deliver features such as Hotkey support, stealing of focus, …

В этой статье я расскажу как просто и быстро “перетянуть” адресную книгу Microsoft Outlook в серверную адресную книгу 3CX Phone System.
Для чего это нужно? Все просто – после “перетягивания” вы можете загрузить адресную книгу в …

В последнее время, по мере увеличения количества инсталляций 3CX Phone System, к нам чаще стали обращаться клиенты с криками о помощи. Эти крики о помощи мы классифицировали на два основных типа:

Наша телефонная система не работает, …

3CX Voice Application Designer (VAD), allows you to automatically send e-mails with or without attachments. In this article we’ll show how to save the audio of a call to a file, and then send it as …

Данная статья будет посвящена правильной настройке отображения номера звонящего абонента (Caller ID) на экране телефонов или софтфонов в 3CX Phone System. Корректное отображение Caller ID – проблема, с которой сталкивается абсолютное большинство наших пользователей. Задача …

По многочисленным просьбам наших друзей я решил рассказать про несколько секретов бесплатного софтфона 3CXPhone, которые могут существенно улучшить его использование и сэкономить ваши средства.
1. Установите самую свежую версию софтфона отсюда и настройте аккаунт в телефоне, …

The 3CX Voice Application Designer allows simple access of web services.

Since the release of 3CX Voice Application Designer version 2.0.3663.0, we have simplified the project configuration to successfully deploy it to 3CX Phone System. One of the improvements includes the support to deploy VAD projects to …

In the latest versions of 3CX Voice Application Designer, we have significantly simplified the configuration of VAD projects.

In this video, 3CX Partner, Kerry Garrison, shows you how to get 3CX MyPhone up and running in no time at all. 3CX MyPhone is a web-based utility that comes as standard with 3CX Phone System …

If you want to block calls from “anonymous” callers, you can leverage the “CallerID Blacklist” feature. From the 3CX Management Console: Go to Settings -> Blacklist Click on the “Add” button In the “Blacklist” window: Set the “Caller ID …

3CX Partner Kerry Garrison from 888voip gives an overview of the features found in 3CX Phone System 10′s user portal, 3CX MyPhone. 3CX MyPhone is a web based utility that allows you to manage your extension …

Introduction A useful feature of 3CX Phone System 10 is hot desking. This means the ability to share one desk between several people who use the desk at different times, or work from various locations.

IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated.

Important: This document was prepared and tested using GoldBolt FaxSkape Fax Server version 7.0 (Build 11193.1047). If the GoldBolt FaxSkape Fax Server resides on the same machine as 3CX Phone System, you MUST ensure that this SIP …

Правильный выбор и настройка маршрутизатора являются принципиальными для корректной работы VoIP АТС, какой является 3CX Phone System. Это связано с, прежде всего, некорректной работой NAT сервиса в некоторых моделях устройств. Основные симптомы некорректной работы роутера …

Linking a Door phone to your telephone system can be useful, and this AlphaTech device is an easy-to-configure option. Simply follow these step-by-step instructions

In a default 3CX setup, the configuration will not allow multiple Ring Group calls to reach an extension. In some business setups it may be required to notify the Ring Group members that there are …

td {border:solid 1px #777777; padding:0.5ex;} Purchasing a router may sound like a pretty simple task. This however can become somewhat challenging when VOIP comes into play.

В версиях прошивки телефонов Yealink (только модели SIP-T26 и SIP-T28) X.60.14.5 и выше появилась замечательная возможность подключения к серверу 3СX по технологий OpenVPN (SSL VPN).
Как это работает? При включении телефон сперва устанавливает защищенный шифрованный VPN …

IMPORTANT: This device has been tested for Inbound and Outbound Fax with the following firmware version: Program – 1.0.3.10; Bootloader – 1.0.0.7; Core – 1.0.0.54; Base – 1.0.0.97 3CX Support shall require use of the above …

Clearing the browser and / or Silverlight cache if you have update or login issues with 3CX MyPhone

The 3CX Voice Application Designer can, among other things, play prerecorded audio messages. This component configuration seems simple, but it requires special care when playing the last message of an application, otherwise the caller cannot …

Представьте ситуацию: к вам в компанию звонят разные люди, номера которых вы видите на экране телефона, или в приложении 3CX Assistant, однако эти люди или организации вам не знакомы. Их нет в вашей клиентской базе, …

This guide has been tested for RelayFax 7.0. Be aware that previous versions CANNOT work with 3CX PhoneSystem

It is not possible to use Grandstream 4004/4008/4024 as an ATA for a fax machine and send faxes through a VoIP provider. This functionality is possible only if you send or receive the fax through a …

If you need a simple, SIP-based door phone, the Robin Compact SIP C01040 and C01041 provide a simple and inexpensive solution. This document will explain the steps necessary to set up, configure, and test one …

In certain situations we need to install an analog telephone. If you also need MWI (Message-Waiting Indicator) functionality, you may encounter compatibility issues

Beronet Berofix Gateway: Redirecting an MSN number to a FAX machine / ISDN card and bypass VoIP SIP

When 3CX PhoneSystem receives an incoming call, using the CallerID Reformatting feature we can standardize the internal representation of the Caller’s Number, and then make sure that the number is displayed correctly to the destination …

Note 1: These devices have been tested for Fax and Voice using firmware ‘Smartware 5.4 Build Series 2009-11-18‘ versions available from http://upgrades.patton.com/submodelselect.asp?model=SmartNode Note 2: Support for these devices is provided by Patton. 3CX Support may provide …

If you have enabled Exchange integration inside 3CX PhoneSystem, with Outlook 2007/2010 as an Email client you can take advantage of the “Play On Phone” feature. For details about enabling 3CX PhoneSystem and Exchange Server …

3CX Phone System Version 9 features the ability to easily upgrade your IP Phone’s firmware network wide. This is done using the Phone Provisioning node located in the “Settings” section.

3CX Phone System Version 9 features the ability to easily upgrade your IP Phone’s firmware network wide. This is done using the Phone Provisioning node located in the “Settings” section. Pre-requisites Download the latest firmware available for …

3CX Phone System Version 9 features the ability to easily change your IP Phone’s LCD display language network wide or on a per phone basis. The procedure is similar for most of the phones that …

3CX Phone System Version 9 features the ability to easily change your IP Phone’s LCD display language network wide or on a per phone basis. Pre-requisites Download & install the available language packs for your phone model …

Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset. When a user wants to create a greeting message for his VoiceMailBox, …

Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset. When a user wants to create a greeting message for his VoiceMailBox, …

The 3CXPhone for iPhone (and iPod) can be provisioned as of version 1.0.15.

The 3CX Voice Application Designer (VAD) allows access to databases such as the SQL Server, Oracle and ODBC enabled database like MySQL. Pre-requisites In order to access a MySQL database through ODBC you need to install the …

3CX Voice Application Designer (VAD), transforms the diagrams from your designed application into VoiceXML scripts. VoiceXML scripts can have JavaScript code to make some computations so the JavaScript library is available to the application designer. …

How do you make calls? Via a PSTN gateway or provider?

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink. We will assume that an incoming call will be received on the Polycom phone which is registered …

We recently held a poll asking 3CX users & partners which was their favorite IP phone. The poll enabled us to get some real data on what phones are really used in the field and …

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Linksys SPA962. We will assume that an incoming call will be received on the Linksys phone which is …

3CX CRM Salesforce integration is now available with a separate installer that can be downloaded and installed with the 3CX Assistant Version 9. As a pre-requisite you need to install the latest version of the 3CX …

Troubleshooting plugin errors in Outlook. What should you do when the plugin fails to load? Step1.

Using the recommended Firmware version is one of the keys for successful interoperability with 3CX PhoneSystem. From time to time, 3CX will release updates to the configuration guides that often include additional functionality that takes …

Many users are battling with Sonicwall devices, and even though 3CX cannot provide support for this, we have the following notes to hopefully help you with your configuration. Using a Sonicwall TZ210 on Firmware Version: “SonicOS …

В этой статье я расскажу, как удешевить и упростить подключение Wi-Fi VoIP SIP телефонов или смартфонов к серверу 3CX Phone System. Идея заключается в том, чтобы сделать ПК с Windows 7 или Windows 2008 R2, …

В этой статье я расскажу как за 10 минут и без всякого программирования разместить на своем сайте кнопку Позвонить, нажав на которую любой посетитель вашего сайта сможет позвонить к вам в офис.
Кнопка представляет собой специальную …

Возможности интеграции
Интеграция 3CX Phone System с Microsoft Dynamics CRM позволяет открыть карточку клиента при входящем вызове, а также позвонить клиенту через web интерфейс CRM. Если CRM не может найти клиента по номеру телефона, пользователю предлагается …

The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills. These applications are deployed to the server where 3CX Phone …

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Grandstream GXP2020. We will assume that an incoming call will be received on the Grandstream phone which is …

Prior to V9, 3CX Assistant configuration required a separate profile for connecting from the LAN, from the WAN without the tunnel (direct), and from the WAN with the tunnel. For most users, 2 profiles would …

These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56. Create a Local Policy for QoS Run “gpedit.msc” Go …

Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension

How to make a 3CX Phone System Version 9 even more secure With the introduction of the new V9 3CX PBX we decided to add some extra security to the PBX. This new feature is …

3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also …

Very often, when you are troubleshooting issues, the 3CX Support team will ask for logs and captures to look at the issue in more detail.

Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules.

What is the Microsoft Dynamics CRM integration?

Correct Router Configuration is a key element in ensuring correct communications between 3CX PhoneSystem and external entities such as external extensions, VoIP Provider services, and other Bridged PBXs. NAT and/or PAT When a network host A sends a request to another network host B, it will be expecting a reply to the request.

Недавно национальный украинский оператор связи Укртелеком запустил новую услугу, которая очень порадует всех пользователей 3CX Phone System. Услуга называется ОГО! Телефония.
ОГО! Телефония позволяет любому клиенту Укртелекома, а особенно клиентам скоростного интернета ОГО!, совершенно …

Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough. But the Outbound Rules in 3CX PhoneSystem allows you to create much more complex rules – allowing you to not only select backup routes which come into effect when other routes fail, but also to select a different set of routes, depending on the type of number being dialled. For the sake of this example, we will assume that our PBX: Has a Gateway connected to a 23-channel T1 circuit – best rates for local calls Has a 3CX SkypeGateway connection to reach Skype IDs directly from an extension Has a VoIP Provider account – this channel provides the best rates for international calls, but (in this example) requires the destination number to be presented in full international format, with the international prefix being “00″ Is using 3-digit extensions Has a Bridge connected to another 3CX PhoneSystem (which is also using 3-digit extensions) installed in London Emergency Number Probably the best way to handle the “911″ Emergency Number is to start with it

Connecting an External Extension to 3CX PhoneSystem is often requested, and can be extremely useful for linking small remote offices and home workers. Here we get a shot at using other phones as External Extensions. Using a SIP Hardphone as a Direct External Extension For a SIP Phone to work as an External Extension, it will be necessary to configure some additional phone features – assuming that the features are available.

The whole point of provisioning phones is to eliminate the difficulties associated with manually configuring a large number of devices: It is a tedious task It can be very time consuming Possibility of Human Error Retaining a Standard Config Enterprise-Wide Time, Time Zone, DST Settings The goal here is to get all phones to display the correct Time, including the correct adjustment for Time Zone and DST. We can configure all the phones to get the same settings by setting the necessary Custom Parameters to the correct values. Time A phone will first need to obtain its Time Reference – this is always in UTC format

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 360. We will assume that an incoming call will be received on the Snom phone which is registered to Extension 100

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G. We will assume that an incoming call will be received on the Cisco phone …

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone …

If you have been asking yourself how to secure 3CX PhoneSystem, read on… 3CX PhoneSystem can receive call requests from the outside to the inside (Inbound Calls), or alternatively from the inside to the outside (Outbound …

In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …

In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …

Данная статья рекомендуется всем специалистам, настраивающим 3CX Phone System для работы с различными VoIP провайдерами и голосовыми шлюзами. Она рассматривает важные аспекты, на которые следует обратить внимание в процессе настройки:

конфигурация NAT
работа STUN сервера
работа …

Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System

Всем настройщикам VoIP GSM шлюзов посвящается…
039 xxx xx xx – Golden Telecom
050 xxx xx xx – МТС
063 xxx xx xx – life:)
066 xxx xx xx – МТС
067 xxx xx …

К нам часто обращаются с вопросами:

Как отправить исходящие вызовы на определенный порт FXO шлюза?
Или наоборот: как запретить определенным внутренним номерам выбирать тот или иной порт шлюза, т.е. определенную линию.
Как установить линию только …

This document will provide an overview of the more common concepts which need to be kept in mind when configuring 3CX PhoneSystem inside your network infrastructure, including the following topics: NAT Configuration STUN Resolution DNS Resolution in a …

IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 …

Вот уже многие месяцы унифицированные коммуникации обсуждаются на страницах специализированных изданий, но многим компаниям технологии Unified Communications (UC) все еще кажутся чем-то недоступным и нереалистичным. Что уж говорить про сегодняшние кризисные времена, когда ИТ-бюджетов порой …

Согласно недавним исследованиям, проведенным аналитической компанией SIS International Research, предприятия малого и среднего размера могут терять ежегодно до 5 тыс. долл. на каждого человека при использовании неэффективных средств связи. В исследовании …