• Новости

    Новости компании 3CX и партнеров

  • Релизы 3CX

    Анонсы о выходе новых или обновленных продуктов компании 3CX.

  • Статьи о 3CX Phone System

    Дополнительная документация и статьи о 3CX Phone System.

  • Настройка VoIP телефонов

    Инструкции по настройке VoIP / SIP телефонов для работы с 3CX Phone System.

  • Настройка VoIP шлюзов

    Инструкции по настройке VoIP / SIP шлюзов для работы с 3CX Phone System.

Статьи о 3CX Phone System

Understanding FoIP (Fax over IP), T.38 and the fax server

June 16, 2009 - 1:36 pm | 0 Comments

What is a FoIP FoIP – FAX over IP, is the technology used to allow faxing via the computer network. Because Fax is not ideally suited to travel via a normal phone call, the T38 protocol …

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How to extend the inter digit timeout

June 10, 2009 - 1:59 pm | 0 Comments

It is possible for a user to make an outbound call via the Voicemail menu. Dial 999 -> Enter PIN -> Press 9 (for options) -> Press 3 (to dial an external number) -> Dial external …

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How to test your own VOIP provider

June 5, 2009 - 9:56 am | 0 Comments

Whilst 3CX includes a good number of supported VoIP providers, it is impossible for us to template all the VoIP providers out there and to test them.  If you have a VoIP provider you would …

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How do I configure a CISCO router to allow connection to a VOIP provider?

June 3, 2009 - 11:46 am | 0 Comments

If you are using a VOIP provider, then you will have to configure your firewall correctly in order to get reliable results. Your firewall must support STATIC PORT MAPPING. 3CX Phone System needs the following ports …

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How Microsoft Exchange Server 2007 / 2010 Unified Messaging works

June 2, 2009 - 6:41 am | 0 Comments

Introduction Microsoft Exchange Server Unified Messaging communicates with a PBX via the SIP protocol. However: 1) Only TCP transport is used

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How can I check that the 3CX uninstall completely removed 3CX Phone System?

May 30, 2009 - 9:16 am | 0 Comments

You can check that 3CX Phone System has been completely uninstalled by using the 3CX Installation Checker Tool. The tool will provide information about any traces of 3CX files that could still be on the system. …

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Why is there no ringback tone when calling into 3CX via a Sangoma PRI card?

May 3, 2009 - 1:16 pm | 0 Comments

This is because the Sangoma NetBorder software is configured for the PSTN side to provide the ringing, so if it is not then you will not hear any ringing. To fix this issue we must tell …

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Why does 3CX require static port mappings (Full Cone NAT)?

May 3, 2009 - 11:53 am | 0 Comments

If you are using a VOIP provider, you will need to have a firewall that supports and is configured to use static port mapping. Static port mapping is required for RTP, the protocol that carries …

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How do I configure my Linksys router for 3CX Phone System?

May 3, 2009 - 11:30 am | 0 Comments

If you are using a VOIP provider, then you will have to configure your firewall correctly in order to get reliable results. Your firewall must support STATIC PORT MAPPING

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How do I configure Patton ISDN VOIP Gateways for a Point-to-Point Connection?

April 3, 2009 - 12:47 pm | 0 Comments

This article applies to ISDN lines and ISDN gateways only. An ISDN line can either be point-to-point or point-to-multipoint

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What is QoS (Quality of Service)? A guide

April 3, 2009 - 11:25 am | 0 Comments

In the VoIP / telecommunications  field, the term QoS (Quality of Service) refers to resource reservation control mechanisms. Quality of service is the ability to provide different priority to different applications, users, or data flows, …

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Configuring 3CX Integration with Salesforce.com

April 1, 2009 - 3:33 pm | 0 Comments

Introduction 3CX Assistant CRM Integration allows Salesforce.com users to automatically dial contacts simply by clicking ‘Call this contact’. The call will be triggered and setup to the users desktop phone WITHOUT having to actually dial the …

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How do I install the Microsoft Windows XP fax client?

March 12, 2009 - 12:16 pm | 0 Comments

Connecting to a Fax to print to Fax from a Windows XP Computer The scope of this article is to be able to send faxes to a shared printer. This shared printer can be any printer …

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Error 2738 VBscript error during installation

March 9, 2009 - 3:22 pm | 0 Comments

Error 2738. Could not access VBScript run time for custom action. This error usually appears on a system during some installations because Visual Basic Script (VBScript) is not installed or has been disabled.

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Editing The Built-In Phone Provisioning Templates

March 2, 2009 - 10:02 am | 0 Comments

3CX PhoneSystem is supplied with pre-configured templates for the most popular SIP Phone vendors on the market. These pre-configured templates include the settings which the majority of users need. Occasionally, however, it may be necessary to …

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Troubleshooting CRM (Outlook, Salesforce) Integration

March 1, 2009 - 3:36 pm | 0 Comments

Microsoft Outlook Integration troubleshooting This application allows integrating 3CX Phone System with Microsoft Outlook 2003 and 2007. To do this, a Microsoft Outlook Add-in is installed and automatically configured. But your current configuration may cause that …

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How do I install Microsoft Fax services on Windows Server 2003

March 1, 2009 - 9:07 am | 0 Comments

How do I install Microsoft Fax services on Windows 2003 for 3CX? This guide is imporant to be able to enable Fax on Windows Server 2003 The Fax Sending module can then be installed on this machine …

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How and when can I switch off STUN Resolution?

March 1, 2009 - 8:48 am | 0 Comments

How and when can I switch off STUN Resolution STUN resolution is necessary for the PBX to understand what it’s public IP Address is, and what port mappings are in effect for Media (to attempt NAT …

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How do I install Microsoft Fax services on Windows Server 2008?

March 1, 2009 - 8:44 am | 0 Comments

Enable Microsoft Fax Services on Windows Server 2008 Windows Server 2008 needs to have the fax services role enabled to be able to use the 3CX Fax sending module to send faxes via Microsoft Fax. This …

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What Call Progress Tones should I enter for my country?

March 1, 2009 - 6:42 am | 0 Comments

Call Progress tones are audible tones used  by the public switched telephone network (PSTN) central office or a private branch exchange (PBX) to signal calling parties the status of phone calls.

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How to test a VoIP gateway

March 1, 2009 - 6:38 am | 0 Comments

General Reset gateway to factory default and ensure you are running the latest firmware. Review vendor documentation and assign a IP / Subnet mask / default router or gateway / DNS entries to the device.

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How do I install the Microsoft Windows Vista fax client?

February 24, 2009 - 11:07 am | 0 Comments

System requirements for the clients: Windows Fax and Scan should be installed. Print Services should also be enabled. The Fax printer on the Server machine should be shared to network users

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How does 3CX Phone System decide whether a call is internal or external?

February 4, 2009 - 11:57 am | 0 Comments

When is a call internal or external?

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How to change the maximum duration of a VoiceMail message

March 10, 2008 - 1:50 pm | 0 Comments

3CX Phone System has a coded limit that controls the duration of a voicmeail message. This is set by default to 120 seconds

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Why do my Calls end after 3 hours?

March 4, 2008 - 11:54 am | 0 Comments

This is done to prevent a scenario where a person makes a call somewhere and for some reason he forgets to hang up AND the gateway does not detect the hangup. This avoids unterminated calls …

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