Новости компании 3CX и партнеров
Анонсы о выходе новых или обновленных продуктов компании 3CX.
Дополнительная документация и статьи о 3CX Phone System.
Инструкции по настройке VoIP / SIP телефонов для работы с 3CX Phone System.
Инструкции по настройке VoIP / SIP шлюзов для работы с 3CX Phone System.
3CX Phone System will log certain events in the Windows Event Log and in the 3CX Server Event Log within the 3CX Phone System Management Console. Together with the 3CX Server Activity Log, this information …
......Read More »This is a guest post from 3CX Premium Partner, Charles Ambrosecchia of SigmaVoIP. In this article, Charles explains how to combat any attacks on your 3CX Phone System server.
......Read More »We did this poll 2 years ago, but we are keen to learn if the popularity of particular brands of IP Phones has changed. We would also like to know if you use 3CXPhone for …
......Read More »An active failover allows for seamless handover to a backup server in case the first server fails. If the primary 3CX Phone System Server fails, the phones will automatically switch to the backup server and/or …
......Read More »If you need a simple SIP-based video door phone, the Robin Smartview should provide a simple solution. This document will explain the steps necessary to set up, configure, and test one of these devices for …
......Read More »Until recently, when creating an application with the 3CX Voice Application Designer, the audio files needed to be known early on in the design stage – it was necessary to specify the names of the files …
......Read More »IMPORTANT: This device has been tested for Voice using Firmware Version Mobilink-IP-1.2.13-C2P-SDX Setting up the Topex Mobilink IP Insert a SIM card into the Mobilink IP by opening the simtray by pressing the small yellow button with (for example) …
......Read More »This step by step guide describes how to set up a speed dial, system based, using the “Outbound Rules” of 3CX Phone System. Open the 3CX Management Console and navigate to Outbound Rules. Click on “Add Outbound …
......Read More »3CX Phone System needs to be able to interact with services on the server where it is installed for proper functionality. In some cases, Anti-Virus software can stop 3CX Phone System from accomplishing this
......Read More »When 3CX Phone System has not received a call for a long period of time (for example during the night or out of office hours), it may occur that users in your company come into …
......Read More »This article describes how to deploy “3CXMyPhoneDesktopComponents” via Group Policy Management Console in Windows Server 2008.
......Read More »Introduction By default, 3CX Phone System has a limit of 2 minutes for callers to leave voice mails. However, there are many cases when people calling your company might want to leave voice mails that are …
......Read More »Installing 3CX Desktop components for 3CX MyPhone also installs a COM+ component that is used for communication between 3CX MyPhone and Windows. This is necessary to deliver features such as Hotkey support, stealing of focus, …
......Read More »Since the release of 3CX Voice Application Designer version 2.0.3663.0, we have simplified the project configuration to successfully deploy it to 3CX Phone System. One of the improvements includes the support to deploy VAD projects to …
......Read More »In this video, 3CX Partner, Kerry Garrison, shows you how to get 3CX MyPhone up and running in no time at all. 3CX MyPhone is a web-based utility that comes as standard with 3CX Phone System …
......Read More »If you want to block calls from “anonymous” callers, you can leverage the “CallerID Blacklist” feature. From the 3CX Management Console: Go to Settings -> Blacklist Click on the “Add” button In the “Blacklist” window: Set the “Caller ID …
......Read More »3CX Partner Kerry Garrison from 888voip gives an overview of the features found in 3CX Phone System 10′s user portal, 3CX MyPhone. 3CX MyPhone is a web based utility that allows you to manage your extension …
......Read More »Introduction A useful feature of 3CX Phone System 10 is hot desking. This means the ability to share one desk between several people who use the desk at different times, or work from various locations.
......Read More »IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated.
......Read More »Important: This document was prepared and tested using GoldBolt FaxSkape Fax Server version 7.0 (Build 11193.1047). If the GoldBolt FaxSkape Fax Server resides on the same machine as 3CX Phone System, you MUST ensure that this SIP …
......Read More »In a default 3CX setup, the configuration will not allow multiple Ring Group calls to reach an extension. In some business setups it may be required to notify the Ring Group members that there are …
......Read More »Clearing the browser and / or Silverlight cache if you have update or login issues with 3CX MyPhone
......Read More »The 3CX Voice Application Designer can, among other things, play prerecorded audio messages. This component configuration seems simple, but it requires special care when playing the last message of an application, otherwise the caller cannot …
......Read More »It is not possible to use Grandstream 4004/4008/4024 as an ATA for a fax machine and send faxes through a VoIP provider. This functionality is possible only if you send or receive the fax through a …
......Read More »If you need a simple, SIP-based door phone, the Robin Compact SIP C01040 and C01041 provide a simple and inexpensive solution. This document will explain the steps necessary to set up, configure, and test one …
......Read More »In certain situations we need to install an analog telephone. If you also need MWI (Message-Waiting Indicator) functionality, you may encounter compatibility issues
......Read More »Beronet Berofix Gateway: Redirecting an MSN number to a FAX machine / ISDN card and bypass VoIP SIP
......Read More »Note 1: These devices have been tested for Fax and Voice using firmware ‘Smartware 5.4 Build Series 2009-11-18‘ versions available from http://upgrades.patton.com/submodelselect.asp?model=SmartNode Note 2: Support for these devices is provided by Patton. 3CX Support may provide …
......Read More »3CX Phone System Version 9 features the ability to easily upgrade your IP Phone’s firmware network wide. This is done using the Phone Provisioning node located in the “Settings” section.
......Read More »3CX Phone System Version 9 features the ability to easily change your IP Phone’s LCD display language network wide or on a per phone basis. Pre-requisites Download & install the available language packs for your phone model …
......Read More »3CXPhone for Iphone is here! We’ve gotten the go-ahead from Apple and it is available immediately via the Apple Appstore. 3CXPhone for Iphone is a VoIP phone for Apple Iphones, Ipads and Itouch devices running iOS …
......Read More »Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset. When a user wants to create a greeting message for his VoiceMailBox, …
......Read More »Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset. When a user wants to create a greeting message for his VoiceMailBox, …
......Read More »The 3CXPhone for iPhone (and iPod) can be provisioned as of version 1.0.15.
......Read More »The 3CX Voice Application Designer (VAD) allows access to databases such as the SQL Server, Oracle and ODBC enabled database like MySQL. Pre-requisites In order to access a MySQL database through ODBC you need to install the …
......Read More »How do you make calls? Via a PSTN gateway or provider?
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink. We will assume that an incoming call will be received on the Polycom phone which is registered …
......Read More »We recently held a poll asking 3CX users & partners which was their favorite IP phone. The poll enabled us to get some real data on what phones are really used in the field and …
......Read More »We are pleased to announce a new release of the 3CX Assistant for Version 9 which includes the long awaited and much requested CRM integration with Microsoft Outlook 2010. This build is available for download from …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Linksys SPA962. We will assume that an incoming call will be received on the Linksys phone which is …
......Read More »3CX CRM Salesforce integration is now available with a separate installer that can be downloaded and installed with the 3CX Assistant Version 9. As a pre-requisite you need to install the latest version of the 3CX …
......Read More »Troubleshooting plugin errors in Outlook. What should you do when the plugin fails to load? Step1.
......Read More »Using the recommended Firmware version is one of the keys for successful interoperability with 3CX PhoneSystem. From time to time, 3CX will release updates to the configuration guides that often include additional functionality that takes …
......Read More »Many users are battling with Sonicwall devices, and even though 3CX cannot provide support for this, we have the following notes to hopefully help you with your configuration. Using a Sonicwall TZ210 on Firmware Version: “SonicOS …
......Read More »The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills. These applications are deployed to the server where 3CX Phone …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Grandstream GXP2020. We will assume that an incoming call will be received on the Grandstream phone which is …
......Read More »Prior to V9, 3CX Assistant configuration required a separate profile for connecting from the LAN, from the WAN without the tunnel (direct), and from the WAN with the tunnel. For most users, 2 profiles would …
......Read More »These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56. Create a Local Policy for QoS Run “gpedit.msc” Go …
......Read More »Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension
......Read More »How to make a 3CX Phone System Version 9 even more secure With the introduction of the new V9 3CX PBX we decided to add some extra security to the PBX. This new feature is …
......Read More »3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also …
......Read More »Very often, when you are troubleshooting issues, the 3CX Support team will ask for logs and captures to look at the issue in more detail.
......Read More »Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules.
......Read More »What is the Microsoft Dynamics CRM integration?
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 360. We will assume that an incoming call will be received on the Snom phone which is registered to Extension 100
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G. We will assume that an incoming call will be received on the Cisco phone …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone …
......Read More »If you have been asking yourself how to secure 3CX PhoneSystem, read on… 3CX PhoneSystem can receive call requests from the outside to the inside (Inbound Calls), or alternatively from the inside to the outside (Outbound …
......Read More »In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …
......Read More »In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …
......Read More »Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System
......Read More »IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 …
......Read More »Internet Service Providers typically rate their connectivity services based on download and upload bandwidth. So for example you may subscribe to an aDSL connection rated at 2 Mbps (Megabits per Second) download and 1 Mbps …
......Read More »The 3CXPhone 4 has become increasingly popular in the VoIP market. Not only is the 3CXPhone user friendly and fully featured, it is free and supports Plantronics headsets. When you combine the 3CXPhone with a …
......Read More »The 3CX Assistant is a useful tool that allows a user to better manage calls, and to collaborate with other users within the same group of Extensions. 3CX Assistant also includes some advanced functionality that can significantly improve a user’s experience and productivity with 3CX PhoneSystem
......Read More »In order for 3CX Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. To maximize your chances of success, make sure you choose a …
......Read More »This guide will show you how to configure a Beronet bero*fix box. The main target of this guide is to connect the bero*fix card with the LAN and WAN
......Read More »Virtualization is becoming increasingly popular and 3CX fully supports this technology. 3CX itself runs its PBX on Hyper-V, however we also test our PBX on VMware. This guide explains how to configure a virtual instance on Hyper V on which you can run 3CX Phone System.
......Read More »Location of Prompt Sets All prompt sets are located within this folder: Windows XP / 2003: C:Documents and SettingsAll UsersApplication Data3CXIvrPromptsSets Windows Vista / 2008 / 7 / 2008: C:ProgramData3CXDataIvrPromptsSets Each prompt set has a separate subdirectory. So for example, the default English prompt set is located within the “…Sets 8210986B-9412-497f-AD77-3A554F4A9BDB ” directory; The German prompt set is located within the “…Sets 03E2DC8C-3382-43e2-A9D5-115F92C847BE” directory. The name of the prompt set directory it actually the ID of the prompt set
......Read More »3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing software.
......Read More »3CX Assistant allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact list. If using 3CXPhone, the call will be launched directly on the phone, but if using IP Phones you must configure 3CX Assistant to launch the call directly on the IP Phone using an HTTP post URL
......Read More »Introduction DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone
......Read More »When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may affect hyper v or vmware instances in which the guest os is Windows XP or server 2003.
......Read More »The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the IVR service may return the following error – “Error in the Ivr, Sorry”. This article describes what you can check if you are running IIS
......Read More »This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version
......Read More »With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers.
......Read More »How to configure Secure SiP This is a complete guide that will provide detailed information on how to: 1. Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more secure) 2. Create certificates with Simple CA
......Read More »3CX Phone System V8 and later include the functionality to set the TimeZone and DST (Daylight Savings Time) parameters on phones via provisioning. 3CX PhoneSystem is delivered with example pre-configured default values set to EasternTime -5
......Read More »NOTE: This device has been tested for Fax Calls and Voice Calls using firmware 1.2.1.5. Grandstream firmware versions are typically available from: http://www.grandstream.com/firmware.html. Depending on your geographic location and telecommunications provider, it may be necessary to update your Grandstream tone sets to reflect your location, or the specific requirements of your Telecommunications Provider
......Read More »Many businesses who are adopting VoIP Software PBX Systems are always looking for a way to cut down costs. That’s where the Intel Atom N270 comes in the picture, which is designed to deliver performance with minimal power usage. In addition many of our partners have requested the ability to put together a low cost dedicated server based on an Intel Atom. The Intel Atom N270 can be found in many low cost servers and these can be used to create a low cost dedicated 3CX server. In this post we take a look at such a device, the Allnet FW8888 and run some bench mark tests against it to see how it performs.
......Read More »After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled. This installation package is available for download from here . Things to note in the 3CX Assistant TS installation (V8.11138): The Assistant installation will not prompt you to choose whether to install CRM or the 3CX Phone.
......Read More »Introduction This article describes how an extension or a gateway line registers itself with the PBX Server to make itself available for making and receiving calls, and how the PBX Server will register itself with a VoIP Provider to make itself available for making and receiving calls. We trace through these steps by reading the server status log
......Read More »Introduction to the 3CX Media Server The 3CX Phone System’s main job is to connect 2 (or more) entities together for transmission of audio between them. However, there are 3 different mechanisms which can be utilized for the delivery of audio streams between 2 endpoints: Bypass Mode (Direct) Proxy Mode (Pass-Through) Transcoding Mode (Bound to Media Server) Audio streams are delivered by the 3CX Media Server. The inbuilt 3CX Media Server can recognize whether the call is an internal call an external call by making a calculation based on the comparison of the 3CX Phone System Local IP address and Subnet mask, it’s interfaces and those of the settings set on the phone or party.
......Read More »The Call Control API is an API available in version 7 and upwards that allows calls to be controlled. This is an advanced API that requires .NET, C# and telecommunications experience. It should only be used for larger projects
......Read More »The CRM API is designed to allow customers and developers to easily integrate with CRM applications. Essentially using this API you can do the following: Launch calls from your application Get notifications about the duration of a …
......Read More »If the Media Server needs to allocate a port for media transmission, and cannot bind, it will generate a log message such as: MediaServerReporting:InitEndPoint [MS003003] C:179.1: RTCP socket 10.0.0.173:7023 binding failed with error code 10048 This is …
......Read More »The 3CX Parameters table allows advanced options to be set. We do not recommend changing these options without having been requested to do so by support.
......Read More »This document describes how to fix and solve Internet Explorer Script Errors that come up in the 3CX Management Console every time one of the following actions is performed: Uploading an audio file to a Digital …
......Read More »This document describes how to resolve an issue when you try and access the 3CX Management Console or the 3CX MyPhone Portal and instead of getting the standard login screen, you see a blank white …
......Read More »When 3CX PhoneSystem needs to deliver email notifications, the SMTP mechanisms allowed can either be unauthenticated or authenticated using clear text. Some SMTP servers may be configured to allow only TLS or SSL exchange.
......Read More »If you are not using firmware “appfs-1.12rc9x.tar.gz” please update your your card to the latest version as explained below. Update Procedure To update go to http://www.beronet.com/downloads/berofix/ and download the appropriate update. Log on to the beroFix Webinterface, click …
......Read More »Receiving faxes from VoIP Providers Incoming faxes from VoIP Providers can be quite tricky when compared to receiving of faxes from PSTN, ISDN VoIP Gateways. The main reason for this is NAT.
......Read More »When using 3CX with Cassini, you may encounter situations where the Web Interface or the Web Service stops running and you have to restart the 3CX services to get it running again, or where the …
......Read More »You can do simple debugging (for ISDN, for example) on a Patton gateway by using a series of simple commands. After connecting to the gateway via telnet, type the following: login: {your username here} password: {password here} enable configure debug ccisdn …
......Read More »The following is a complete list of ports that 3CX PhoneSystem uses in a default installation scenario: TCP:80 … If 3CX is installed for IIS, this is the default port number to reach the 3CX Management Console (http:// /management) …
......Read More »How does direct SIP work? The way direct SIP calls are initiated is very similar to the way sending an email works. A caller can call a callee from either a stand alone SIP phone which …
......Read More »This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost …
......Read More »Introduction The 3CX Firewall Checker checks whether the ports needed to communicate with your VOIP provider are open and properly configured with STATIC Port mapping. If the firewall checker does not complete successfully, you will not …
......Read More »This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. …
......Read More »This FAQ explains how to configure your Patton Gateway for the first time by connecting it to the network, discovering it’s IP Address and then configuring the network settings. You will then be able to …
......Read More »
