Новости компании 3CX и партнеров
Анонсы о выходе новых или обновленных продуктов компании 3CX.
Дополнительная документация и статьи о 3CX Phone System.
Инструкции по настройке VoIP / SIP телефонов для работы с 3CX Phone System.
Инструкции по настройке VoIP / SIP шлюзов для работы с 3CX Phone System.
An active failover allows for seamless handover to a backup server in case the first server fails. If the primary 3CX Phone System Server fails, the phones will automatically switch to the backup server and/or …
......Read More »The powerful tool for creating voice applications for 3CX Phone System, the 3CX Voice Application Designer (VAD) allows you to record the audio of a call and store it as a file to disk. Sometimes, …
......Read More »IMPORTANT: This device has been tested for Voice using Firmware Version Mobilink-IP-1.2.13-C2P-SDX Setting up the Topex Mobilink IP Insert a SIM card into the Mobilink IP by opening the simtray by pressing the small yellow button with (for example) …
......Read More »This step by step guide describes how to set up a speed dial, system based, using the “Outbound Rules” of 3CX Phone System. Open the 3CX Management Console and navigate to Outbound Rules. Click on “Add Outbound …
......Read More »3CX Phone System needs to be able to interact with services on the server where it is installed for proper functionality. In some cases, Anti-Virus software can stop 3CX Phone System from accomplishing this
......Read More »When 3CX Phone System has not received a call for a long period of time (for example during the night or out of office hours), it may occur that users in your company come into …
......Read More »Introduction 3CX MyPhone is a Silverlight based application that can be used from a web browser or installed locally on your computer for Microsoft Outlook integration. This guide will take you through installation with these different …
......Read More »If you want to block calls from “anonymous” callers, you can leverage the “CallerID Blacklist” feature. From the 3CX Management Console: Go to Settings -> Blacklist Click on the “Add” button In the “Blacklist” window: Set the “Caller ID …
......Read More »IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated.
......Read More »Important: This document was prepared and tested using GoldBolt FaxSkape Fax Server version 7.0 (Build 11193.1047). If the GoldBolt FaxSkape Fax Server resides on the same machine as 3CX Phone System, you MUST ensure that this SIP …
......Read More »Linking a Door phone to your telephone system can be useful, and this AlphaTech device is an easy-to-configure option. Simply follow these step-by-step instructions
......Read More »In a default 3CX setup, the configuration will not allow multiple Ring Group calls to reach an extension. In some business setups it may be required to notify the Ring Group members that there are …
......Read More »td {border:solid 1px #777777; padding:0.5ex;} Purchasing a router may sound like a pretty simple task. This however can become somewhat challenging when VOIP comes into play.
......Read More »This guide has been tested for RelayFax 7.0. Be aware that previous versions CANNOT work with 3CX PhoneSystem
......Read More »It is not possible to use Grandstream 4004/4008/4024 as an ATA for a fax machine and send faxes through a VoIP provider. This functionality is possible only if you send or receive the fax through a …
......Read More »If you need a simple, SIP-based door phone, the Robin Compact SIP C01040 and C01041 provide a simple and inexpensive solution. This document will explain the steps necessary to set up, configure, and test one …
......Read More »In certain situations we need to install an analog telephone. If you also need MWI (Message-Waiting Indicator) functionality, you may encounter compatibility issues
......Read More »Beronet Berofix Gateway: Redirecting an MSN number to a FAX machine / ISDN card and bypass VoIP SIP
......Read More »Note 1: These devices have been tested for Fax and Voice using firmware ‘Smartware 5.4 Build Series 2009-11-18‘ versions available from http://upgrades.patton.com/submodelselect.asp?model=SmartNode Note 2: Support for these devices is provided by Patton. 3CX Support may provide …
......Read More »If you have enabled Exchange integration inside 3CX PhoneSystem, with Outlook 2007/2010 as an Email client you can take advantage of the “Play On Phone” feature. For details about enabling 3CX PhoneSystem and Exchange Server …
......Read More »3CX Phone System Version 9 features the ability to easily change your IP Phone’s LCD display language network wide or on a per phone basis. The procedure is similar for most of the phones that …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink. We will assume that an incoming call will be received on the Polycom phone which is registered …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Linksys SPA962. We will assume that an incoming call will be received on the Linksys phone which is …
......Read More »Many users are battling with Sonicwall devices, and even though 3CX cannot provide support for this, we have the following notes to hopefully help you with your configuration. Using a Sonicwall TZ210 on Firmware Version: “SonicOS …
......Read More »The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills. These applications are deployed to the server where 3CX Phone …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Grandstream GXP2020. We will assume that an incoming call will be received on the Grandstream phone which is …
......Read More »Prior to V9, 3CX Assistant configuration required a separate profile for connecting from the LAN, from the WAN without the tunnel (direct), and from the WAN with the tunnel. For most users, 2 profiles would …
......Read More »These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56. Create a Local Policy for QoS Run “gpedit.msc” Go …
......Read More »Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension
......Read More »3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also …
......Read More »Very often, when you are troubleshooting issues, the 3CX Support team will ask for logs and captures to look at the issue in more detail.
......Read More »What is the Microsoft Dynamics CRM integration?
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 360. We will assume that an incoming call will be received on the Snom phone which is registered to Extension 100
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G. We will assume that an incoming call will be received on the Cisco phone …
......Read More »In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone …
......Read More »If you have been asking yourself how to secure 3CX PhoneSystem, read on… 3CX PhoneSystem can receive call requests from the outside to the inside (Inbound Calls), or alternatively from the inside to the outside (Outbound …
......Read More »In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …
......Read More »In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …
......Read More »IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 …
......Read More »In order for 3CX Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. To maximize your chances of success, make sure you choose a …
......Read More »This guide will show you how to configure a Beronet bero*fix box. The main target of this guide is to connect the bero*fix card with the LAN and WAN
......Read More »This guide will show you how to configure a Beronet bero*fix card. The main scope of this guide is to connect the bero*fix card via a network brigde with the LAN and WAN. Setting up the …
......Read More »This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards. In this document we will use a German number (National code +49) from Dusseldorf (area code 0211) as an example how to format the caller ID: A telephone line-number (TelN) 12345600 (where ‘00′ are the optional DIDs) A DID to send as Caller ID: 12345699 Full number therefore is: 0049 211 123456 99 Where 0049 is the NC (Nation Code), 211 is the AC (Area Code), 123456 is the TelN and 99 is the DID There are 4 modes of formatting the Outbound caller ID: Normal mode – Normal mode is the most common format for the outbound caller ID. In this mode, the whole telephone number is sent (Anschlussnummer)
......Read More »This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside them
......Read More »How to configure Secure SiP This is a complete guide that will provide detailed information on how to: 1. Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more secure) 2. Create certificates with Simple CA
......Read More »3CX Phone System V8 and later include the functionality to set the TimeZone and DST (Daylight Savings Time) parameters on phones via provisioning. 3CX PhoneSystem is delivered with example pre-configured default values set to EasternTime -5
......Read More »If you are not using firmware “appfs-1.12rc9x.tar.gz” please update your your card to the latest version as explained below. Update Procedure To update go to http://www.beronet.com/downloads/berofix/ and download the appropriate update. Log on to the beroFix Webinterface, click …
......Read More »This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost …
......Read More »This FAQ explains how to configure your Patton Gateway for the first time by connecting it to the network, discovering it’s IP Address and then configuring the network settings. You will then be able to …
......Read More »The issues with Microsoft ISA server 2004 and 2006 Unlike most professional firewalls, Microsoft ISA server is not able to do static port mapping. Without static port mapping it is not possible to reliably connect to …
......Read More »Whilst 3CX includes a good number of supported VoIP providers, it is impossible for us to template all the VoIP providers out there and to test them. If you have a VoIP provider you would …
......Read More »We have created a new voice prompts sets for many languages – and more to follow! These are the ones we have just created / updated and are available today: German (new) French (new) Swedish (new) Dutch (new) Danish (updated) Italian …
......Read More »If you are using a VOIP provider, then you will have to configure your firewall correctly in order to get reliable results. Your firewall must support STATIC PORT MAPPING. 3CX Phone System needs the following ports …
......Read More »Introduction Microsoft Exchange Server Unified Messaging communicates with a PBX via the SIP protocol. However: 1) Only TCP transport is used
......Read More »If you are using a VOIP provider, you will need to have a firewall that supports and is configured to use static port mapping. Static port mapping is required for RTP, the protocol that carries …
......Read More »In the VoIP / telecommunications field, the term QoS (Quality of Service) refers to resource reservation control mechanisms. Quality of service is the ability to provide different priority to different applications, users, or data flows, …
......Read More »How and when can I switch off STUN Resolution STUN resolution is necessary for the PBX to understand what it’s public IP Address is, and what port mappings are in effect for Media (to attempt NAT …
......Read More »Call Progress tones are audible tones used by the public switched telephone network (PSTN) central office or a private branch exchange (PBX) to signal calling parties the status of phone calls.
......Read More »
