Переадресация на факс

paurus

Customer
Advanced Certified
Регистрация
20 Окт 2015
Сообщения
601
Здравствуйте.
Возникла проблема.
В настройках переадресации для вн. номера (в клиенте win) есть вариант: на системный номер. Выбираю факс 888.
При звонке на данный номер с внешней линии (через IVR) переадресация происходит, выдается системное уведомление "Подождите идет переадресация", а затем тишина, ответа факса нет. Таймер разговора идет некоторое время и происходит разъединение.
В V14 работало нормально. Сейчас V15 SP5.
 
А вы используете SIP шлюз или SIP провайдер? Если шлюз, то какой?
 
Использую SIP провайдера с поддержкой T.38. Если городской номер направить сразу на факс - все нормально. Отвечает и дает ответ факса, факсы проходят. А в случае переадресации - ответа факса нет (сигнала).
 
paurus добрый день,

факс будет работать только напрямую при создании входящего правила на добавочный номер факса.

• "...в V14 работало нормально"
Переадресация через IVR не доступна, и я не уверен как вам удавалось настроить в предыдущей версии.
 
"Переадресация через IVR не доступна, и я не уверен как вам удавалось настроить в предыдущей версии."
Речь в моем вопросе идет не о переадресации на факс через IVR, а о том что любому внутреннему номеру доступна преадресация на системный номер факса в определенном статусе (например "Отсутствие"). А вот при звонке на этот внутренний номер факс не срабатывает.
Например: есть номер 105. Пользователь поставил переадресацию на системный номер факса 888 (данная возможность есть в клиенте для win).
Теперь звоним на внешнюю линию из вне - попадаем на голосовое меню - набираем добавочный 105- "идет переадресация" и тишина.
И вот по этой схеме в v14 работало
 
Попробуйте поиграться галочной Re-invite https://www.screencast.com/t/iq34cVE1XWJ
 
без галочки - после слов "Подождите идет переадресация" тишина и через 20сек отбой
с уст. галачкой отбой сразу после слов "Подождите идет переадресация"
 
Посмотрите в SIP логе ошибки передачи, типа 488 Not Acceptable Here, или какие-либо ошибки, если есть. Только поставьте Расширенное журналирование.
 
Нет, ничего подобного не нащел
 
И еще. Для эксперимента в настойках внешней линии прописал все входящие отправлять на вн. 105(из примера выше) - факс отвечает.
 
Вы можете поискать ошибки в логе IVR по пути c:\ProgramData\3CX\Instance1\Data\Logs\3cxivr.log До этого презепустите сервисы и сразу смоделируйте ситуацию.
 
Смоделировал звонок в 15.53.01
Вот логи от этого времени (ошибки действительно есть)
UpdateNotice: PARAMETER
15/03/2017 15:53:02.170 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 15:53:02.171 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 15:53:02.171 [00001898] RTP receiver is added for call object 000001F0ED6171D0 on socket (892)
15/03/2017 15:53:02.171 [00001898] RTCP receiver is added for call object 000001F0ED6171D0 on socket (896)
15/03/2017 15:53:02.462 [000018b4] IMMFileStreamReader.cpp(141) C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts\USProgresstone.wav taken from the cache
15/03/2017 15:53:02.462 [000018b4] IVRHandlerMENU = 802
15/03/2017 15:53:02.462 [000018b4] IVRHandlerTO = 802
15/03/2017 15:53:02.462 [000018b4] IVRHandlerFROM = 8124956068
15/03/2017 15:53:02.462 [000018b4] IVRHandlerIN = 1
15/03/2017 15:53:02.462 [000018b4] 1 NEW IVR : 8124956068 -> 802 (802)
15/03/2017 15:53:02.462 [000018b4] 1 ENQUEUE START 0
15/03/2017 15:53:02.462 [000018b4] DR Added new session, total 1
15/03/2017 15:53:02.462 [000018c8] 1 PROCESS START 0
15/03/2017 15:53:02.462 [000018c8] 1 $_I = 1
15/03/2017 15:53:02.462 [000018c8] 1 $_A = 8124956068
15/03/2017 15:53:02.462 [000018c8] 1 $_B = 802
15/03/2017 15:53:02.462 [000018c8] 1 $_C =
15/03/2017 15:53:02.462 [000018c8] 1 $_P = #EMPTY
15/03/2017 15:53:02.462 [000018c8] 1 $_S = 5060
15/03/2017 15:53:02.462 [000018c8] 1 $_O = 100
15/03/2017 15:53:02.462 [000018c8] 1 PromptSet 55RUSSIA-1SS6-4IA8-A47C-27A86BEFF5TF
15/03/2017 15:53:02.462 [000018c8] IVR session has been started for call from 8124956068
15/03/2017 15:53:02.462 [000018c8] 1 Starting PromptAction
15/03/2017 15:53:02.462 [000018c8] 1 PLAY id = 1 : best1.wav = C:/ProgramData/3CX/Instance1/Data/Ivr/Prompts/best1.wav
15/03/2017 15:53:02.462 [000018c8] IMMFileStreamReader.cpp(141) C:/ProgramData/3CX/Instance1/Data/Ivr/Prompts/best1.wav taken from the cache
15/03/2017 15:53:02.462 [000018c8] 1 Awaiting result
15/03/2017 15:53:09.251 [00001898] 1 ENQUEUE DTMF 1
15/03/2017 15:53:09.251 [000018c8] 1 PROCESS DTMF 1
15/03/2017 15:53:09.251 [000018c8] 1 DTMF buffer: + 1
15/03/2017 15:53:09.251 [000018c8] 1 Cancelling Playback
15/03/2017 15:53:09.251 [000018c8] 1 TM_SET 'INTER-DIGIT' for 2000 ms -> 1
15/03/2017 15:53:09.251 [000018c8] 1 Still awaiting result
15/03/2017 15:53:09.710 [00001898] 1 ENQUEUE DTMF 1
15/03/2017 15:53:09.710 [000018c8] 1 PROCESS DTMF 1
15/03/2017 15:53:09.710 [000018c8] 1 DTMF buffer: 1 + 1
15/03/2017 15:53:09.710 [000018c8] 1 TM_CAN 'INTER-DIGIT' -> 1
15/03/2017 15:53:09.710 [000018c8] 1 TM_SET 'INTER-DIGIT' for 2000 ms -> 2
15/03/2017 15:53:09.710 [000018c8] 1 Still awaiting result
15/03/2017 15:53:10.110 [00001898] 1 ENQUEUE DTMF 2
15/03/2017 15:53:10.110 [000018c8] 1 PROCESS DTMF 2
15/03/2017 15:53:10.110 [000018c8] 1 DTMF buffer: 11 + 2
15/03/2017 15:53:10.110 [000018c8] 1 TM_CAN 'INTER-DIGIT' -> 2
15/03/2017 15:53:10.110 [000018c8] 1 Grammar OK: [0-9]{3}|1
15/03/2017 15:53:10.110 [000018c8] 1 DTMF buffer: 112
15/03/2017 15:53:10.110 [000018c8] 1 Continue with new action
15/03/2017 15:53:10.110 [000018c8] 1 Starting DigitalReceptionist::DTMFTransferAction
15/03/2017 15:53:10.110 [000018c8] 1 $dest = 112
15/03/2017 15:53:10.110 [000018c8] 1 $trprompt = 1
15/03/2017 15:53:10.110 [000018c8] 1 Starting If $trprompt == 1 : as string
15/03/2017 15:53:10.110 [000018c8] 1 true
15/03/2017 15:53:10.110 [000018c8] 1 Pushed TransferAction, level = 1
15/03/2017 15:53:10.110 [000018c8] 1 Starting PromptAction
15/03/2017 15:53:10.111 [000018c8] 1 PLAY id = 2 : #PLSHOLD = C:/ProgramData/3CX/Instance1/Data/Ivr/Prompts/Sets/55RUSSIA-1SS6-4IA8-A47C-27A86BEFF5TF/please_hold.wav
15/03/2017 15:53:10.111 [000018c8] IMMFileStreamReader.cpp(141) C:/ProgramData/3CX/Instance1/Data/Ivr/Prompts/Sets/55RUSSIA-1SS6-4IA8-A47C-27A86BEFF5TF/please_hold.wav taken from the cache
15/03/2017 15:53:10.111 [000018c8] 1 Awaiting result
15/03/2017 15:53:14.031 [0000189c] 1 ENQUEUE PROMPT 2
15/03/2017 15:53:14.031 [000018c8] 1 PROCESS PROMPT 2
15/03/2017 15:53:14.031 [000018c8] 1 End of block logic
15/03/2017 15:53:14.031 [000018c8] 1 Popped TransferAction, level = 0
15/03/2017 15:53:14.031 [000018c8] 1 Starting TransferAction
15/03/2017 15:53:14.031 [000018c8] 1 Transferring to sip:[email protected]:5060
15/03/2017 15:53:14.031 [000018c8] 1 Awaiting result
15/03/2017 15:53:14.031 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 15:53:14.032 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 15:53:14.276 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 15:53:14.277 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 15:53:14.577 [000018b4] T38_VERSION = 0
15/03/2017 15:53:14.577 [000018b4] T38_BITRATE = 14400
15/03/2017 15:53:14.577 [000018b4] T38_FILLBIT = 0 (default)
15/03/2017 15:53:14.577 [000018b4] T38_MMR = 0 (default)
15/03/2017 15:53:14.577 [000018b4] T38_JBIG = 0 (default)
15/03/2017 15:53:14.577 [000018b4] T38_MAXBUF = 1800 (default)
15/03/2017 15:53:14.577 [000018b4] T38_MAXDGRAM = 150 (default)
15/03/2017 15:53:14.577 [000018b4] T38_MAXIFP = 40 (default)
15/03/2017 15:53:14.577 [000018b4] T38_EC = 2
15/03/2017 15:53:14.577 [000018b4] T38_ECDEPTH = 1 (default)
15/03/2017 15:53:14.577 [000018b4] T38_MAXSPAN = 3 (default)
15/03/2017 15:53:14.594 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 15:53:14.595 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 15:53:14.610 [00001898] RTP receiver is added for call object 000001F0ED61FAC0 on socket (620)
15/03/2017 15:53:14.610 [00001898] RTCP receiver is added for call object 000001F0ED61FAC0 on socket (756)
15/03/2017 15:53:14.820 [000018b4] [FAX] Receiving fax c:/ProgramData/3CX/Instance1/Data/Fax/Temp/fax_1489582213_no1.tif
15/03/2017 15:53:14.820 [000018b4] [FAX] Switched to FAX mode, destination is 127.0.0.1:0
15/03/2017 15:53:14.820 [000018b4] [FAX] Local settings : version 0, bitrate 14400, fec t38UDPRedundancy, maxbuf 1800, maxdgram 150, maxifp 40
15/03/2017 15:53:14.820 [000018b4] [FAX] Remote settings: version 0, bitrate 14400, fec t38UDPRedundancy, maxbuf 1800, maxdgram 150, maxifp 40
15/03/2017 15:53:14.820 [000018b4] [FAX] Starting T.38 timer
15/03/2017 15:53:14.836 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:14.902 [000018b4] Call from 8124956068 transfered successfully to sip:[email protected]:5060
15/03/2017 15:53:14.902 [000018b4] DR Session 1 has been ended by PBX
15/03/2017 15:53:14.902 [000018b4] 1 ENQUEUE EXIT 0
15/03/2017 15:53:14.902 [000018c8] 1 PROCESS EXIT 0
15/03/2017 15:53:14.902 [000018c8] 1 OnExit - do nothing
15/03/2017 15:53:14.902 [000018c8] 1 Stack is cleared
15/03/2017 15:53:14.902 [000018c8] 1 Closing Media...
15/03/2017 15:53:14.902 [000018c8] 1 Ending session in Media
15/03/2017 15:53:14.902 [000018c8] 1 DELETE
15/03/2017 15:53:14.911 [00001898] RTP receiver is removed for call object 000001F0ED6171D0 on socket (892)
15/03/2017 15:53:14.911 [00001898] RTCP receiver is removed for call object 000001F0ED6171D0 on socket (896)
15/03/2017 15:53:15.045 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:15.045 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:15.045 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.183 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.183 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.184 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.265 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.265 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:18.265 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.300 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.341 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.362 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.383 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.424 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.445 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.466 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.508 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.529 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.550 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.592 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.613 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.634 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.675 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.696 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.717 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.758 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.778 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.799 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.840 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.860 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.881 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.923 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:19.944 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.068 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.109 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.130 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.151 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.193 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.215 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.236 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.277 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.297 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.318 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.360 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.381 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.402 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.444 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.444 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.444 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.674 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.674 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:20.674 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:24.134 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:24.134 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:24.134 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.180 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.222 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.243 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.264 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.306 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.327 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.348 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.390 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.411 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.432 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.474 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.495 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.516 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.558 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.579 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.600 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.641 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.662 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.683 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.725 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.746 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.767 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.809 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.829 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.956 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:25.997 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.018 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.039 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.081 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.102 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.122 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.163 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.183 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.204 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.246 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.266 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.286 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.328 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.328 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.328 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.557 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.557 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:26.557 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:30.018 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:30.018 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:30.018 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.066 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.108 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.129 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.150 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.191 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.212 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.233 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.275 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.296 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.317 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.359 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.380 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.401 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.443 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.464 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.485 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.527 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.548 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.569 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.611 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.632 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.653 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.695 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.716 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.841 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.881 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.902 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.923 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.965 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:31.986 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.007 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.049 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.070 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.091 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.133 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.154 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.175 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.217 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.218 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.218 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.449 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.449 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:32.449 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:35.926 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:35.926 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:35.926 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:36.970 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:37.011 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:37.032 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:37.053 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:37.053 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:37.053 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:38.346 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:38.346 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:38.346 [0000156c] [UDP] rx error 10054: Unknown error
15/03/2017 15:53:38.955 [000018b4] [FAX] Dropping call : after document timeout elapsed
15/03/2017 15:53:38.956 [000018b4] [FAX] Call ended...
15/03/2017 15:53:38.973 [000018b4] [FAX] Error receiving fax_1489582213_no1.tif: Disconnected after permitted retries
15/03/2017 15:53:39.053 [000018b4] [FAX] Failed to remove file c:/ProgramData/3CX/Instance1/Data/Fax/Temp/fax_1489582213_no1.tif, error 2
15/03/2017 15:53:39.063 [00001898] RTP receiver is removed for call object 000001F0ED61FAC0 on socket (620)
15/03/2017 15:53:39.063 [00001898] RTCP receiver is removed for call object 000001F0ED61FAC0 on socket (756)
15/03/2017 15:53:46.749 [00001580] Updated: DN.38
15/03/2017 15:53:46.749 [00001580] UpdateNotice: DN
15/03/2017 15:53:46.749 [00001580] Updated: DNPROP.114
 
В данном случае переадресация на факс стоит у вн. номера 112, на него и звонил через IVR
 
Хорошо бы сравнить лог успешного приеме "напрямую" и этого неуспешного.
 
Это удачная отправка "напрямую"
15/03/2017 19:05:05.325 [000018b4] T38_VERSION = 0
15/03/2017 19:05:05.325 [000018b4] T38_BITRATE = 14400
15/03/2017 19:05:05.325 [000018b4] T38_FILLBIT = 0 (default)
15/03/2017 19:05:05.325 [000018b4] T38_MMR = 0 (default)
15/03/2017 19:05:05.325 [000018b4] T38_JBIG = 0 (default)
15/03/2017 19:05:05.325 [000018b4] T38_MAXBUF = 1800 (default)
15/03/2017 19:05:05.325 [000018b4] T38_MAXDGRAM = 150 (default)
15/03/2017 19:05:05.325 [000018b4] T38_MAXIFP = 40 (default)
15/03/2017 19:05:05.325 [000018b4] T38_EC = 2
15/03/2017 19:05:05.325 [000018b4] T38_ECDEPTH = 1 (default)
15/03/2017 19:05:05.325 [000018b4] T38_MAXSPAN = 3 (default)
15/03/2017 19:05:05.326 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 19:05:05.326 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 19:05:05.327 [00001898] RTP receiver is added for call object 000001F0ED66D1F0 on socket (916)
15/03/2017 19:05:05.327 [00001898] RTCP receiver is added for call object 000001F0ED66D1F0 on socket (500)
15/03/2017 19:05:05.617 [000018b4] Best route for 127.0.0.1 is:
dwForwardDest=127.0.0.1
dwForwardMask=255.255.255.255
dwForwardNextHop=0.0.0.0
dwForwardIfIndex=1
dwForwardType=3

15/03/2017 19:05:05.618 [000018b4]
dwAddr=127.0.0.1
dwMask=255.0.0.0
dwIndex=1
wType=1
chosen as default for 127.0.0.1
15/03/2017 19:05:06.161 [000018b4] [FAX] Receiving fax c:/ProgramData/3CX/Instance1/Data/Fax/Temp/fax_1489582213_no12.tif
15/03/2017 19:05:06.161 [000018b4] [FAX] Switched to FAX mode, destination is 127.0.0.1:7200
15/03/2017 19:05:06.161 [000018b4] [FAX] Local settings : version 0, bitrate 14400, fec t38UDPRedundancy, maxbuf 1800, maxdgram 150, maxifp 40
15/03/2017 19:05:06.161 [000018b4] [FAX] Remote settings: version 0, bitrate 14400, fec t38UDPRedundancy, maxbuf 1800, maxdgram 150, maxifp 40
15/03/2017 19:05:06.161 [000018b4] [FAX] Starting T.38 timer
15/03/2017 19:06:11.209 [000018b4] [FAX] Dropping call : after document timeout elapsed
15/03/2017 19:06:11.209 [000018b4] [FAX] Call ended...
15/03/2017 19:06:11.209 [000018b4] [FAX] Received 1 page(s) in fax_1489582213_no12.tif
15/03/2017 19:06:11.217 [000018b4] [FAX] Image file created: c:/ProgramData/3CX/Instance1/Data/Fax/Faxes/ToSend/fax_1489582213_no12.tif
15/03/2017 19:06:11.221 [000018b4] [FAX] Info file created: c:/ProgramData/3CX/Instance1/Data/Fax/Faxes/ToSend/fax_1489582213_no12.xml
15/03/2017 19:06:11.309 [00001898] RTP receiver is removed for call object 000001F0ED66D1F0 on socket (916)
15/03/2017 19:06:11.309 [00001898] RTCP receiver is removed for call object 000001F0ED66D1F0 on socket (500)
 
Еще добавлю, при при "неудачной" попытке, я факс не пытался отправить. Только звонил из вне и ждал "ответа" факса.
 
провел такой эксперимент. прицепил к 3сх в качестве доп. факса VentaFax (она теперь умеет и по сипу подключаться) и попытался с нее отправить факс на системный 888 - прошло без проблем. Потом отправил на 112 (обычный добавочный с которого стоит переадресация на системный 888) - так же прошло без проблем.
 
Это похоже на некорректное переключение аудиопотока из голоса в T.38. Попробуйте еще немного поиграться галочками Re-INVITE и Replace. И последовательность получения факса такова: Вы приняли звонок, поговорили, потом сказали "Стартуй", и только когда дождались "пиликанья", переводите на 888.
 
Все перепробовал - не помогает. Есть у меня подозрение, что V15 не умеет переключать аудио поток из голоса обратно в t.38.
 
paurus,

пожалуйста уточните используемый вами Факс провайдер, и если он официально поддерживается 3CX?
 

Для администраторов

Статистика форума

Темы
20.811
Сообщения
104.493
Пользователи
69.714
Новый пользователь
metori
Установите 3CX - Совершенно бесплатно!

Соединяйте сотрудников и клиентов Телефонная система Чат для сайта Видеоконференции

На хостинге или своих ресурсах. До 10 пользователей - бесплатно навсегда. Без банковских карт и рисков.

3CX
Аккаунт 3CX с таким e-mail уже существует. Вы будете переадресованы на Портал пользователя, где сможете ввести учетные данные или восстановить пароль.