Наблюдается проблема с IVR - при входящем вызове SIP транк направляется на голосовое меню, но абонент продолжает слышать гудки вызова, но не голосовое меню. То есть для абонента вызов как шёл, так и продолжает идти. DTMF-коды так же не обрабатываются. По логам вызов пришёл и был корректно направлен в IVR.
Код:
18.03.2020 13:02:21 - Leg L:57.1[Line:10000<<7926xxxxxxx] is terminated: Cause: BYE from local
18.03.2020 13:02:21 - Leg L:57.2[Ivr:800] is terminated: Cause: BYE from local
18.03.2020 13:02:21 - [CM503008]: Call(C:57): Call is terminated
18.03.2020 13:02:21 - [CM503021]: Call(C:57): ACK is not received from sip:[email protected]
18.03.2020 13:02:13 - Currently active calls - 3: [41,42,57]
18.03.2020 13:01:49 - [CM503007]: Call(C:57): Ivr:800 has joined, contact <sip:[email protected]:5483/UDP>
18.03.2020 13:01:49 - [CM503007]: Call(C:57): Line:10000<<7926xxxxxxx has joined, contact <sip:[email protected]:5060/UDP>
18.03.2020 13:01:49 - L:57.2[Ivr:800] has joined to L:57.1[Line:10000<<7926xxxxxxx]
18.03.2020 13:01:49 - [CM505001]: Endpoint Ivr:800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
18.03.2020 13:01:49 - [CM503002]: Call(C:57): Alerting Ivr:800 by contact <sip:[email protected]:5483/UDP>
18.03.2020 13:01:49 - [CM503025]: Call(C:57): Calling T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=b726daa2cb7bb240] for L:57.1[Line:10000<<7926xxxxxxx]
18.03.2020 13:01:49 - [CM503027]: Call(C:57): From: Line:10000<<7926xxxxxxx ("7926xxxxxxx" <sip:[email protected]:5060>) to T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=b726daa2cb7bb240]
18.03.2020 13:01:49 - [CM503004]: Call(C:57): Route 1: from L:57.1[Line:10000<<7926xxxxxxx] to T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=b726daa2cb7bb240]
18.03.2020 13:01:49 - [Flow] Call(C:57): has built target endpoint: Ivr:800 for call from L:57.1[Line:10000<<7926xxxxxxx]
18.03.2020 13:01:49 - [Flow] Target endpoint for 800 is Ivr:800
18.03.2020 13:01:49 - [CM503010]: Call(C:57): Making route(s) from Line:10000<<7926xxxxxxx to <sip:[email protected]:5060/UDP>
18.03.2020 13:01:49 - [CM505003]: Provider:[RT 495xxxxxxx] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [RTC CallManager 7.2-49-g9ffced2] PBX contact: [sip:[email protected]:5060]
18.03.2020 13:01:49 - [CM500002]: Call(C:57): Info on incoming INVITE from Line:10000<<7926xxxxxxx:
Invite-IN Recv Req INVITE from 77.51.247.44:5060 tid=st944g008och2ar7nlq0.1 [email protected]:
INVITE sip:[email protected]:5060;rinstance=4e5db929b9f2fe06 SIP/2.0
Via: SIP/2.0/UDP 77.51.247.44:5060;branch=z9hG4bKst944g008och2ar7nlq0.1
Max-Forwards: 65
Contact:
To:
From: ;tag=tRmBLi8R
Call-ID: [email protected]
CSeq: 1 INVITE
Content-Type: application/sdp
Supported: replaces
User-Agent: RTC CallManager 7.2-49-g9ffced2
Content-Length: 264
v=0
o=user 629111 629111 IN IP4 77.51.247.44
s=call
c=IN IP4 77.51.247.44
t=0 0
m=audio 20740 RTP/AVP 8 18 101
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=silenceSupp:on - - - -
a=sendrecv
a=ptime:20
18.03.2020 13:01:49 - [CM503001]: Call(C:57): Incoming call from Line:10000<<7926xxxxxxx to <sip:[email protected]:5060>
18.03.2020 13:01:49 - Line limit check: Current # of calls for line Lc:10000(@RT 495xxxxxxx[<sip:[email protected]:5060/UDP>]) is 1; limit is 16
18.03.2020 13:01:49 - [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:800
18.03.2020 13:01:49 - [Flow] No office hours set, office hours assumed
18.03.2020 13:01:49 - [Flow] Looking for inbound target: called=495xxxxxxx; caller="7926xxxxxxx" <sip:7926xxxxxxx@:0>
