3CX phone System

[scherry]

не коннектится сервер 3сх с сервером провайдера. внутри локальной сети работает. проверка Firewall проходит. статус порта - зеленый.

 

[igorsnezhko]

Очень мало информации, нужно максимально подробное описание вашей сети, название провайдера, модель роутера и ошибки из логов 3CX.

 

[scherry]

сеть с АД, роутер Mikrotik RB951G-2HnD, 3СХ на ПК с windows 7 Pro x64, провайдер Intertelecom, SIP номер.
сервер 192.168.3.77, роутер 192.168.3.3 - что еще надо добавить по сети?
ЛОГ прилагаю
Спасибо
28-июл-2015 14:10:41.007 [MS105000] C:2.3: No RTP packets were received:remoteAddr=127.0.0.1:40610,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7008
28-июл-2015 14:10:39.748 Leg L:2.3[VMail:999] is terminated: Cause: BYE from PBX
28-июл-2015 14:10:39.094 Leg L:1.2[Line:10000>>4265918] is terminated: Cause: 487 Request Terminated/INVITE from 195.128.182.62:5060
28-июл-2015 14:10:39.094 [CM503008]: Call(C:2): Call is terminated
28-июл-2015 14:10:39.093 Leg L:2.1[Line:10000<<443613367] is terminated: Cause: CANCEL from 192.168.3.1:5060
28-июл-2015 14:10:39.076 Leg L:2.2[Extn:205] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.3.1:49232
28-июл-2015 14:10:39.074 [CM503003]: Call(C:2): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.3.1:49232
28-июл-2015 14:10:39.074 [CM503008]: Call(C:1): Call is terminated
28-июл-2015 14:10:39.021 Leg L:1.1[Extn:210] is terminated: Cause: CANCEL from 192.168.3.10:49314
28-июл-2015 14:10:38.988 [CM503025]: Call(C:2): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=c6f24e61d8b72888] for L:2.1[Line:10000<<443613367]
28-июл-2015 14:10:38.975 [CM503005]: Call(C:2): Forwarding: T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=c6f24e61d8b72888]
28-июл-2015 14:10:38.939 L:2.1[Line:10000<<443613367] forwards call from Extn:205 to VMail:999 based on rule Fwd[Available/NoAnsw]
28-июл-2015 14:10:38.939 L:2.1[Line:10000<<443613367] failed to reach Extn:205, reason No Answer
28-июл-2015 14:10:19.578 [CM505003]: Provider:[Intertelecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 12.5.42341.999 (40218)] PBX contact: [sip:[email protected]:5060]
28-июл-2015 14:10:18.899 [CM503025]: Call(C:2): Calling T:Extn:205@[Dev:sip:[email protected]:49232;ob] for L:2.1[Line:10000<<443613367]
28-июл-2015 14:10:18.720 [CM503027]: Call(C:2): From: Line:10000<<443613367 ("443613367" <sip:[email protected]:5060>) to T:Extn:205@[Dev:sip:[email protected]:49232;ob]
28-июл-2015 14:10:18.720 [CM503004]: Call(C:2): Route 1: from L:2.1[Line:10000<<443613367] to T:Extn:205@[Dev:sip:[email protected]:49232;ob]
28-июл-2015 14:10:18.717 [CM505003]: Provider:[Intertelecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 12.5.42341.999 (40218)] PBX contact: [sip:[email protected]:5060]
28-июл-2015 14:10:18.716 [CM503001]: Call(C:2): Incoming call from Line:10000<<443613367 to <sip:[email protected]:5060>
28-июл-2015 14:10:18.715 Line limit check: Current # of calls for line Lc:10000(@Intertelecom[<sip:[email protected]:5060>]) is 2; limit is 3
28-июл-2015 14:10:18.474 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:205
28-июл-2015 14:10:17.570 [CM503025]: Call(C:1): Calling T:Line:10000>>4265918@[Dev:sip:[email protected]:5060] for L:1.1[Extn:210]
28-июл-2015 14:10:17.326 [CM503027]: Call(C:1): From: Extn:210 ("SS" <sip:[email protected]:5060>) to T:Line:10000>>4265918@[Dev:sip:[email protected]:5060]
28-июл-2015 14:10:17.325 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn:210] to T:Line:10000>>4265918@[Dev:sip:[email protected]:5060]
28-июл-2015 14:10:17.318 Line limit check: Current # of calls for line Lc:10000(@Intertelecom[<sip:[email protected]:5060>]) is 0; limit is 3
28-июл-2015 14:10:17.182 Call(C:1): Call from Extn:210 to 94265918 matches outbound rule 'Город'
28-июл-2015 14:10:16.867 [CM503001]: Call(C:1): Incoming call from Extn:210 to <sip:[email protected]:5060>
28-июл-2015 14:09:40.063 [CM504001]: Endpoint Extn:205: new contact is registered. Contact(s): [sip:[email protected]:49232 / 205]
28-июл-2015 14:08:54.577 [CM504002]: Endpoint Extn:205: a contact is unregistered. Contact(s): []
28-июл-2015 14:07:14.740 [CM504001]: Endpoint Extn:205: new contact is registered. Contact(s): [sip:[email protected]:49207 / 205]
28-июл-2015 14:07:03.930 [CM504002]: Endpoint Extn:205: a contact is unregistered. Contact(s): []
28-июл-2015 14:06:50.538 [CM504001]: Endpoint Extn:205: new contact is registered. Contact(s): [sip:[email protected]:49187 / 205]
28-июл-2015 14:04:22.263 [CM504001]: Endpoint Extn:210: new contact is registered. Contact(s): [sip:[email protected]:49314 / 210]
28-июл-2015 14:00:07.625 [CM504001]: Endpoint IvrialCode: new contact is registered. Contact(s): [sip[email protected]:5488 / DialCode]
28-июл-2015 14:00:03.068 [CM504001]: Endpoint Ivr:RecordFile: new contact is registered. Contact(s): [sip:[email protected]:40600 / RecordFile]
28-июл-2015 14:00:03.063 [CM504001]: Endpoint IvrlayFile: new contact is registered. Contact(s): [sip[email protected]:40600 / PlayFile]
28-июл-2015 14:00:03.058 [CM504001]: Endpoint Ivr:MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600 / MakeCall]
28-июл-2015 14:00:02.959 [CM504001]: Endpoint Ivr:IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600 / IVRForward]
28-июл-2015 14:00:02.958 [CM504001]: Endpoint Ivr:EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600 / EndCall]
28-июл-2015 14:00:02.953 [CM504001]: Endpoint Ivr:801: new contact is registered. Contact(s): [sip:[email protected]:40600 / 801]
28-июл-2015 14:00:02.947 [CM504001]: Endpoint Ivr:777: new contact is registered. Contact(s): [sip:[email protected]:40600 / 777]
28-июл-2015 14:00:02.941 [CM504001]: Endpoint Ivr:HOL: new contact is registered. Contact(s): [sip:[email protected]:40600 / HOL]
28-июл-2015 14:00:02.933 [CM504001]: Endpoint VMail:999: new contact is registered. Contact(s): [sip:[email protected]:40600 / 999]
28-июл-2015 13:59:59.185 [CM504001]: Endpoint Conf:700: new contact is registered. Contact(s): [sip:[email protected]:40300 / 700]
28-июл-2015 13:59:58.342 [CM504001]: Endpoint ParkOrb:SP9: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP9]
28-июл-2015 13:59:58.334 [CM504001]: Endpoint ParkOrb:SP8: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP8]
28-июл-2015 13:59:58.330 [CM504001]: Endpoint ParkOrb:SP7: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP7]
28-июл-2015 13:59:58.253 [CM504001]: Endpoint ParkOrb:SP6: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP6]
28-июл-2015 13:59:58.253 [CM504001]: Endpoint ParkOrb:SP5: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP5]
28-июл-2015 13:59:58.252 [CM504001]: Endpoint ParkOrb:SP4: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP4]
28-июл-2015 13:59:58.251 [CM504001]: Endpoint ParkOrb:SP3: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP3]
28-июл-2015 13:59:58.248 [CM504001]: Endpoint ParkOrb:SP2: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP2]
28-июл-2015 13:59:58.240 [CM504001]: Endpoint ParkOrb:SP1: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP1]
28-июл-2015 13:59:58.233 [CM504001]: Endpoint ParkOrb:SP0: new contact is registered. Contact(s): [sip:[email protected]:40000 / SP0]
28-июл-2015 13:59:58.226 [CM504001]: Endpoint ParkOrb:*1: new contact is registered. Contact(s): [sip:*[email protected]:40000 / *1]
28-июл-2015 13:59:58.221 [CM504001]: Endpoint ParkOrb:*0: new contact is registered. Contact(s): [sip:*[email protected]:40000 / *0]
28-июл-2015 13:59:58.216 [CM504001]: Endpoint ParkOrb:*888: new contact is registered. Contact(s): [sip:*[email protected]:40000 / *888]
28-июл-2015 13:59:58.212 [CM504001]: Endpoint ParkOrb:*777: new contact is registered. Contact(s): [sip:*[email protected]:40000 / *777]
28-июл-2015 13:59:56.146 IP(s) added:[192.168.3.77]
28-июл-2015 13:59:51.557 [EC200002]: Media server is connected:
applicationBX:0/MediaServer
local:127.0.0.1:5482
remote:127.0.0.1:49201
28-июл-2015 13:59:51.343 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
28-июл-2015 13:59:47.327 Supported Mime Type added:MESSAGE(x-chat/control)
28-июл-2015 13:59:47.320 [CM506005]: Public IP=195.177.125.22 is used for WAN communications through local interface with IP=192.168.3.77
28-июл-2015 13:59:46.287 [CM501006]: Default Local IP address: [192.168.3.77,::1]
28-июл-2015 13:59:46.280 [CM501002]: Version: 12.5.40218.0
28-июл-2015 13:59:46.280 [CM501001]: Start 3CX PhoneSystem Call Manager
28-июл-2015 13:59:46.280 [CM501009]: License Info: Loaded Succeeded
28-июл-2015 13:59:46.257 Media server is not running
28-июл-2015 13:59:46.087 [CM501007]: *** Started Calls Controller thread ***

 

[igorsnezhko]

У вас роутер по инструкции настроен? SIP ALG отключен? https://www.3cx.ru/blog/configuring-mikrotik-router-3cx-phone-system/

 

[scherry]

да, отключен. старался делать по инсрукции

 

[igorsnezhko]

Начните с того, что удалите все антивирусы, отключите все файерволы и proxy на сервере 3CX.

 

[scherry]

для сервера 3СХ выделил отдельный ПК, стоит чистая система windows 7 pro и сервер 3СХ, файервол отключен, поокси нет, антивируса нет и не устанавливал

 

[igorsnezhko]

Покажите, если можно, какие настройки вам выдал Интертелеком. Без пароля.

 

[pojidaev]

Судя по логам, АТС и провайдер друг-друга видят и даже пытаются договорится. Входящий звонок даже пытался позвонить на 205 номер, а когда ему не ответили, ушел на голосовую почту.
А вот в исходящем звонке с номера 210 мне эта строка не нравиться:
28-июл-2015 14:10:17.570 [CM503025]: Call(C:1): Calling T:Line:10000>>4265918@[Dev:sip:[email protected]:5060] for L:1.1[Extn:210]
Обычно провайдеры требуют, чтобы формат посылаемого номера был таким:
+ "код страны" "код города" "номер телефона" , некоторые обходяться без плюса, а вот так, чтобы по 7 цифрам работало я что-то не видел...

 

[igorsnezhko]

Нужно узнать, в каком формате требует номер именно ваш оператор.

 

[scherry]

Здравствуйте! К сожалению из-за поломки роутера нет возможности заниматься 3СХ, как решим проблему продолжим ...Спасибо

 

[igorsnezhko]

Буду ждать результат.

 

[scherry]

Добрый день! Вернулся к Вам. Транк зарегился. внутри сети все работает, а исходящие и входящие не работают. судя по логам - причина одна Вот лог входящего
04-ноя-2015 16:18:03.751 Leg L:5.1[Line:10000<<380445376725] is terminated: Cause: BYE from PBX
04-ноя-2015 16:18:03.750 [CM503008]: Call(C:5): Call is terminated
04-ноя-2015 16:18:03.749 Leg L:5.2[Ivr:801] is terminated: Cause: BYE from 127.0.0.1:40600
04-ноя-2015 16:17:51.076 Currently active calls - 1: [5]
04-ноя-2015 16:17:44.423 [CM503007]: Call(C:5): Ivr:801 has joined, contact <sip:[email protected]:40600>
04-ноя-2015 16:17:44.423 [CM503007]: Call(C:5): Line:10000<<380445376725 has joined, contact <sip:[email protected]:5060>
04-ноя-2015 16:17:44.422 L:5.2[Ivr:801] has joined to L:5.1[Line:10000<<380445376725]
04-ноя-2015 16:17:44.277 [CM503025]: Call(C:5): Calling T:Ivr:801@[Dev:sip:[email protected]:40600;rinstance=fae6ea23ab11290d] for L:5.1[Line:10000<<380445376725]
04-ноя-2015 16:17:44.242 [CM503027]: Call(C:5): From: Line:10000<<380445376725 (<sip:[email protected]:5060>) to T:Ivr:801@[Dev:sip:[email protected]:40600;rinstance=fae6ea23ab11290d]
04-ноя-2015 16:17:44.242 [CM503004]: Call(C:5): Route 1: from L:5.1[Line:10000<<380445376725] to T:Ivr:801@[Dev:sip:[email protected]:40600;rinstance=fae6ea23ab11290d]
04-ноя-2015 16:17:44.242 [CM505003]: Provider:[Vega] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [VegaTelecom] PBX contact: [sip:[email protected]:5060]
04-ноя-2015 16:17:44.241 [CM503001]: Call(C:5): Incoming call from Line:10000<<380445376725 to <sip:[email protected]:5060>
04-ноя-2015 16:17:44.241 Line limit check: Current # of calls for line Lc:10000(@Vega[<sip:[email protected]:5060>]) is 1; limit is 5
04-ноя-2015 16:17:44.239 [MS003005] C:5.1: Failed to create Endpoint: (destination=62.221.34.22)
EndPoint: [email protected]:5482(EXTERNAL)
LOGID=C:5.1 Status: MSEP_FAILED
RTP:195.177.125.22:9008
RTCP:195.177.125.22:9009
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>

Вот лог исходящего:
04-ноя-2015 16:16:30.026 [MS003003] C:3.1: RTCP socket 195.177.125.22:9005 binding to 192.168.3.54:9005 failed with error code 10049
04-ноя-2015 16:16:30.026 [MS003002] C:3.1: RTP socket 195.177.125.22:9004 binding to 192.168.3.54:9004 failed with error code 10049
04-ноя-2015 16:16:30.021 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:801
04-ноя-2015 16:16:14.721 Leg L:2.1[Extn:203] is terminated: Cause: BYE from PBX
04-ноя-2015 16:16:14.670 Leg L:2.2[Line:10000>>380444265918] is terminated: Cause: 404 Not Found/INVITE from 62.221.34.22:5060
04-ноя-2015 16:16:14.669 [CM503020]: Call(C:2): Normal call termination. Call originator: Extn:203. Reason: Not found
04-ноя-2015 16:16:14.669 L:2.1[Extn:203] failed to reach Line:10000>>380444265918, reason Not Found
04-ноя-2015 16:16:14.669 Call to T:Line:10000>>380444265918@[Dev:sip:[email protected]:5060] from L:2.1[Extn:203] failed, cause: Cause: 404 Not Found/INVITE from 62.221.34.22:5060
04-ноя-2015 16:16:14.668 [CM503003]: Call(C:2): Call to <sip:[email protected]:5060> has failed; Cause: 404 Not Found/INVITE from 62.221.34.22:5060
04-ноя-2015 16:15:45.063 Currently active calls - 1: [2]
04-ноя-2015 16:15:14.642 [CM505003]: Provider:[Vega] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
04-ноя-2015 16:15:13.739 [CM503025]: Call(C:2): Calling T:Line:10000>>380444265918@[Dev:sip:[email protected]:5060] for L:2.1[Extn:203]
04-ноя-2015 16:15:13.736 [MS003005] C:2.2: Failed to create Endpoint: (destination=62.221.34.22)
EndPoint: [email protected]:5482(EXTERNAL)
LOGID=C:2.2 Status: MSEP_FAILED
RTP:195.177.125.22:9002
RTCP:195.177.125.22:9003
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>
Подскажите, пожлста, что и где корректировать. провайдер VegaTelecom
Спасибо

 

[igorsnezhko]

А что с роуетром?

 

[scherry]

Спасибо, разобрались, порты медиа сервера не пробрасывались. все заработало